Service Desk Engineer
3 days ago
Service Desk Engineer
We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.
Job Responsibilities:
- Provide level 2 End User Computing support and well verse in Windows OS.
- Good Hardware and software troubleshooting skills for PC.
- Break fix and IMAC support for end user deskside equipment.
- Basic troubleshooting skills for IOS and android devices.
- Handles asset and peripherals inventory management.
- Meeting room and AV equipment knowledge.
- Provide smart hands support for networks and servers
- Familiar with Service Desk ticketing systems and process.
- VIP support.
- Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
- Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
- Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
- Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
- Release Management – liaising with the testers, vendor, tracking features and defects
- Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
- Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
- Service Reporting
- ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests
Technical Skills & Qualifications Required:
- Good knowledge of ITIL
- Good knowledge of ServiceNow
- Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
- Exposure to/familiarity with automation
Job Requirement:
- Diploma/Bachelor’s degree in computer science / information technology or relevant field.
- Proven work experience as a desktop support engineer or support technician.
- At least 3 years of IT deskside support experiences.
- A good team player.
- Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
- Customer centric and focus on service excellence.
- Excellent problem-solving and multitasking skills.
- Working location: Central, Singapore
It would be appreciated if you can share with me your interest on the same.
Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.
You can email your resume to us at yenpeng@ennovatez.com
Tell employers what skills you have
Troubleshooting
Hardware
Change Management
Multitasking Skills
VIP
Information Technology
Ticketing Systems
Windows OS
Problem Management
Service Desk
AV
ITIL
Incident Management
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