IT Service Desk Agent

Roles & ResponsibilitiesLocation: Educational Institute near Upp Changi MRT StationWorking Hours: Monday to Friday: 8:00 AM to 6:00 PM 1 or 2 Saturdays per month: 8:30 AM to 1:00 PM (depending on rotation)Salary: Up to $2800 (subject to qualifications and relevant experience)Scope of Services: Provide 1st Level Technical Support to users via phone, remote...

Roles & ResponsibilitiesMin 2 yrs. of SD agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsExcellence communication skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues until...

Nanyang Technological University (NTU) Shared Services (NSS) is a centralized unit that provides administrative, operational, and support services to various departments and units within the university. As a key member of the NTU Shared Services (NSS) IT Team, the Assistant Manager will oversee IT Service Desk operations, leading initiatives to enhance and...

About the RoleWe are seeking a skilled Help Desk Agent to provide technical support to our customers. The ideal candidate will have excellent communication skills and the ability to troubleshoot issues efficiently.Key ResponsibilitiesProvide first-level troubleshooting to customers.Respond to customer inquiries in a professional and courteous manner.Follow...

Roles & ResponsibilitiesAbout the job: Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Furnish and submit timely updates to...

Roles & ResponsibilitiesJOB SUMMARYBeing the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel’s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest’s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate....

Roles & Responsibilities 2 years of working experience in service desk, helpdesk or any IT support with some networking. Diagnose and resolve technical issues related to hardware, software, and network connectivity remotely. (Level 1 support) Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely...

Job Description & Requirements: Combines the know-how of tech support with problem solving and customer service. You will also work with back-office teams to handle escalations. You should be customer-focused, prioritizing customer satisfaction. Responsibilities: Vigilantly monitor and ensure adherence to KPIs and SLAs for the Global Service Desk,...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team. Job ResponsibilitiesPrepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction....

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.Ensure proper documentation, notification,...

What we doThe Trade Desks’ Business Development team specialises on finding, building, and growing strategic partnerships with the most innovative advertisers and agencies across Southeast Asia.Do you thrive on finding new ways to tackle a customer challenge? Are you a good listener who values empathy and integrity? Is your middle name ‘Grit’ and do...

Roles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...

About Us Electro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets. Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser, electronics, optronics, gimbals, telescopes and beam directors, and precision mechanisms. With our headquarters in...

Roles & ResponsibilitiesJob Responsibilities: Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. Monitor service levels and performance...

Roles & ResponsibilitiesJob description: Be the point of contact for service desk. Provide 1st and 2nd level support to troubleshoot IT issues. Provide assistance & support to IT Projects. Assist in the daily running of data center and server management. Assist in procurement, document control, asset tracking & administration.Requirements: 2 - 5 years...

The Accor Group seeks an accomplished Duty Manager to join the team at Mondrian Singapore Duxton. As a key player in our front desk operations, you will be responsible for overseeing daily activities and ensuring exceptional guest satisfaction.Job DescriptionWe are seeking a skilled and experienced Duty Manager to oversee the smooth operation of our front...

Roles & ResponsibilitiesLocation: Changi AiportWorking Hours: Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pmSalary: Up to $2,800 (based on qualifications and experience)Responsibilities: Provide 1st Level Technical Support via phone, remote assistance, and email. Escalate and track incident/service requests professionally and promptly. ...

Roles & ResponsibilitiesThe ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.The goal is to make guests and visitors feel comfortable and valued while on our...

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture. Our motto,...

About the Role:The Asia Service Desk and Deskside Operations Manager will be responsible for managing the service desk and deskside support in Asia countries, including China, Japan, Korea, South East Asia, and Taiwan. This role will oversee the centralized service desk center and distributed on-site deskside operations, ensuring compliance with the Master...