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Service Desk Engineer

4 months ago

Singapore ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.


Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.


About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.


Together, We Can Make A Significant Impact

We are seeking for a highly motivatedService Desk Engineer to provide technical support and assistance to customers and users. You work as part of a team that handles incoming requests, technical queries and incidents.


Be Part of Our Success

  • Providing technical support (level 1) and helpdesk email enquiries to external users and proactively identify and manage potential problems and address enquiries to meet client satisfactions.
  • Be an escalation point for all the requests and issue resolution including after-hours and weekend, Establish ITIL best practices through the entire service desk support processes.
  • Standardize and develop necessary guidance, process, and procedures to continuously improve incidents management, escalation, and system monitoring, responsible in tracking all incidents and service request/change requests logged by users in line with the agreed SLAs
  • Work effectively and closely with Ops-Leads and Service Delivery Manager to promote a friendly climate and undertake and carry out ad hoc IT operation assignments and tasks arise from projects or day-to-day operation.

Qualities We Value

  • Minimum 1 year of Service Desk background with the experience in a fast-paced environment.
  • Familiar with MS365 esp. Word, Excel and Outlook.
  • Service Oriented Personnel that can handle high-pressure environment.

Our Commitment That Goes Beyond the Norm

  • An environment where you will be working on cutting-edge technologies and architectures.
  • Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
  • Meaningful work and projects that make a difference in people’s lives.
  • A fun, passionate and collaborative workplace.
  • Competitive remuneration and comprehensive benefits.

Tell employers what skills you have

Outlook
Defence
Managed Services
Troubleshooting
Hardware
Ticketing
Cloud Computing
Aerospace
Climate
Value Creation
Service Desk
Design Thinking
ITIL
Service Delivery
Technical Support