Desktop/Service Desk Engineer

4 weeks ago


Singapore Singtel Full time

We are seeking a skilled Desktop/Service Desk Engineer to join our team at NCS. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on performing end-user support, troubleshooting client platform-related problems, and responding promptly to incidents.

Key Responsibilities:

  • Perform end-user support and client management
  • Troubleshoot client platform-related problems
  • Respond promptly to incidents and provide temporary and/or permanent resolutions
  • Perform service requests related to client platforms
  • Monitor service levels, document system configurations, and provide regular reporting
  • Involve in client platform implementation/upgrade projects
  • Perform follow-up with vendors on hardware replacement
  • Perform asset management and update asset records
  • Perform user account management
  • Perform local server administration
  • Manage client platform implementation/upgrade projects
  • Ensure deliverables meet service level requirements

Requirements:

  • Candidate with a minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
  • Preferably with 1 or more years of related experience in Technology Administration
  • Computer literacy in MS Office
  • Proficiency in technology will be an added advantage
  • Independent, resourceful, result-oriented individuals with a 'can-do' attitude

About NCS:

NCS is a leading technology services firm operating across Asia Pacific in over 20 cities. We provide services and solutions in consulting, digital services, technology, and more. Our diverse workforce has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What We Offer:

We believe in building a talent-led delivery model to enable our best people to lead. We foster a collaborative work environment where people with different expertise and talent can come together. We're here to make the extraordinary happen.


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