Desktop/Service Desk Engineer
4 weeks ago
We are seeking a skilled Desktop/Service Desk Engineer to join our team at NCS. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on performing end-user support, troubleshooting client platform-related problems, and responding promptly to incidents.
Key Responsibilities:
- Perform end-user support and client management
- Troubleshoot client platform-related problems
- Respond promptly to incidents and provide temporary and/or permanent resolutions
- Perform service requests related to client platforms
- Monitor service levels, document system configurations, and provide regular reporting
- Involve in client platform implementation/upgrade projects
- Perform follow-up with vendors on hardware replacement
- Perform asset management and update asset records
- Perform user account management
- Perform local server administration
- Manage client platform implementation/upgrade projects
- Ensure deliverables meet service level requirements
Requirements:
- Candidate with a minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Preferably with 1 or more years of related experience in Technology Administration
- Computer literacy in MS Office
- Proficiency in technology will be an added advantage
- Independent, resourceful, result-oriented individuals with a 'can-do' attitude
About NCS:
NCS is a leading technology services firm operating across Asia Pacific in over 20 cities. We provide services and solutions in consulting, digital services, technology, and more. Our diverse workforce has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What We Offer:
We believe in building a talent-led delivery model to enable our best people to lead. We foster a collaborative work environment where people with different expertise and talent can come together. We're here to make the extraordinary happen.
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