Desktop Support Engineer
4 days ago
Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.
To have a minimum of 3-year end-user support experience, desktop or technical service desk.
To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.
Tell employers what skills you have
Microsoft Office
SD
Service Management
Outsourcing
Active Directory
Administration
Logging
Windows Operating Systems
Service Desk
Windows
ITIL
Customer Service
Incident Management
Technical Support
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Desktop Support Engineer
4 days ago
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Desktop Support Engineer
2 weeks ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeJob Role OverviewAs a Desktop Support Engineer at THE SUPREME HR ADVISORY PTE. LTD., you will be responsible for providing day-to-day desktop support, troubleshooting, and resolving issues related to hardware, software, and applications. Your role will involve working with our team to ensure the smooth operation of our IT systems and providing excellent...
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Desktop Support Engineer
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Desktop Support Engineer
4 months ago
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IT Support/ Desktop Support Engineer
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Desktop Support Engineer
4 days ago
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Senior Desktop Support Engineer
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Desktop Support Specialist
2 weeks ago
Singapore NCS Full timeJob Title: Senior Desktop EngineerAt NCS, we are seeking a skilled Senior Desktop Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch desktop support to our clients.Key Responsibilities: Provide prompt assistance to customers addressing a range of IT topics and issues. Ensure software,...
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Desktop Support Engineer
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Desktop Support Specialist
2 weeks ago
Singapore STEFANINI SINGAPORE PTE. LTD. Full timeJob SummarySTEFANINI SINGAPORE PTE. LTD. is seeking a Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing swift and professional IT support to clients via phone, email, and chat. You will analyze, diagnose, and resolve desktop, laptop, and mobile device problems, recommend and implement corrective...
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Desktop Support Engineer
4 days ago
Singapore STEFANINI SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:* Provide swift and professional IT support via phone/email/chat* Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions* Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to...
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Desktop Engineer
3 weeks ago
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Desktop and Systems Engineer
2 months ago
Singapore TEKsystems (Allegis Group Singapore Pte Ltd) Full timeJob Title: Desktop and Systems EngineerWe are seeking a skilled Desktop Engineer to join our IT team. The ideal candidate will have strong experience in PowerShell scripting, desktop imaging, Virtual Desktop Infrastructure (VDI) and Virtual Desktop Access (VDA), and Group Policy Object (GPO) management. This role involves maintaining and optimizing desktop...
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Desktop Support Engineer
4 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeJob DescriptionRAPSYS TECHNOLOGIES PTE. LTD. is seeking an experienced Desktop Support Engineer to join our team.Company Overview:We are a leading technology company providing innovative solutions for end-user computing needs.Salary: The estimated salary for this position is SGD 50,000 - 65,000 per annum, depending on experience.Job ResponsibilitiesThe...
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Desktop and Systems Engineer
3 months ago
Singapore TEKsystems (Allegis Group Singapore Pte Ltd) Full timeJob Title: Desktop & Systems Engineer We are seeking a skilled Desktop Engineer to join our IT team. The ideal candidate will have strong experience in PowerShell scripting, desktop imaging, Virtual Desktop Infrastructure (VDI) and Virtual Desktop Access (VDA), and Group Policy Object (GPO) management. This role involves maintaining and optimizing desktop...
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Desktop Support Specialist
3 weeks ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeJob SummaryWe are seeking a skilled Desktop Support Engineer to join our team at THE SUPREME HR ADVISORY PTE. LTD. This role involves providing day-to-day local and remote desktop support, resolving technical issues with hardware, software, and applications, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide first and...
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Desktop Engineer
3 weeks ago
Singapore DIGINET SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob Description for Desktop Engineer The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need...
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Desktop support engineer
2 weeks ago
Singapore Singtel Group Full timeAre you looking for value-adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing...
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Level 2 Desktop Support Engineer
3 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities Minimum 2 years of Desktop Support experience. Perform End user IT Support. Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated...
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Level 1 Desktop Support Engineer
3 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities Minimum 10 months Desktop Support experience. Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated Liaise with support vendors...