Desktop Support Engineer
1 month ago
Responsibilities:
- Provide excellent customer service
- Provide IT technical onsite support for end user services problems which includes identification, diagnosis, rectification, and escalation.
- Support on desktops, notebooks, printers, scanners, hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
- Installation of Apple IPad software’s and deployment.
- Generate reports and submission of daily/weekly updates.
- Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
- Printer Maintenance.
- Take on and resolve complex calls or tasks the other engineers could not resolve.
- Responsible for learning and working independently.
- Responsible for providing excellent support and timely service.
Tell employers what skills you have
Outlook
Mac
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Active Directory
Windows 7
Computer Hardware
MS Office
Operating Systems
Windows
Microsoft Windows
Customer Service
Technical Support
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