This is an IT support group | Desktop Technical Support

14 hours ago


Singapore This is an IT support group Full time

Hi,
Immediate hiring
To provide 1st level / 2nd level support to end-users in identifying, troubleshooting and resolving notebook and/or desktop PC problems (that can be related to but not limited to hardware, software and application) and related peripherals (printers, scanners, projectors, and/or mobile devices).
Responsibilities:
Perform installation, setup, configuration, migration, upgrading, and maintenance of notebook and/or desktop PC, OS, software, and related peripherals.
Update daily incidents handled in the incident management tool/ticketing tools.
Be responsive and proactive when handling end users' notebook and/or PC problems and service requests.
Maintain a high level of customer focus and diligence towards providing good customer service.
Ensure notebook and/or desktop interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Liaise with third-party vendors for replacement parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract.
Conduct and document changes based on quality processes including device setup and configuration, asset inventory, retirement, and management.
Support VIPs.
Perform standby duties when requested (Ad-Hoc basis).
Provide smart hands (eyes and hands support) for other delivery functions including but not limited to Windows, Network, Linux, Backup & Storage, and external vendors.
Support user enquiries via phone/email/other collaborative tools.
Minimum Requirements:
Graduate in Degree or Diploma in IT with minimum 1 year of solid desktop support experience.
Basic understanding of network and Microsoft Windows Active Directory/domain concepts.
Possess relevant IT skill set in hardware and software troubleshooting.
Experience installing software, patches, updates on Desktops, Laptops, or Servers.
Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software, etc.
Must be customer service oriented with good inter-personal and communication skills.
Good attitude with a positive mindset in learning and ready to excel.
Able to work independently as well as in a team.
Regards,
Kshama
+91 9833964181

#J-18808-Ljbffr



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