This is an IT support group | Technical Support Engineer
1 week ago
Job Description & Requirements
Job responsibilities and requirements:
Remote/On-site diagnosis and troubleshooting technical issues, including account setup and network configuration on End-User devices.
Manning helpdesk calls and emails, providing prompt and accurate feedback to customers.
Manage/Change requests on client site equipment.
Ensure all issues are properly logged.
Follow-up with clients to ensure their IT systems are fully functional after troubleshooting.
Provide a good customer service experience.
Able to work on a night shift (3 days work and 3 days off).
Work experience: 1 year or more.
Languages: Mandarin and English.
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