This is an IT support group | Technical Support Analyst

2 weeks ago


Singapore This is an IT support group Full time

Job Number:
24214259
Job Category:
Information Technology
Location:
Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, 098499
Schedule:
Full Time
Located Remotely?
N
Position Type:
Non-Management
Job Summary:
Provides technology & support services that create positive business impact by optimizing the effective use of systems at the assigned offices.
CANDIDATE PROFILE
Education And Experience:
2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
Information Technology related job experience, hospitality experience is beneficial.
Skills And Competencies:
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication
Applied reading
Listening
Personal attributes
Integrity
Dependability
Positive demeanor
Safety orientation
Organization
Multi-tasking
Time management
Hardware and software
Help desk
Network administration
Security
Network applications
System administration/monitoring
Client/Server application
LAN and WAN administration
Server system
Network support
KEY STAKEHOLDERS
All Company Owned Office Associates
Area Office IT Manager
Regional Senior Director of IT
IT Peers from Continent and Regional IT Team
CORE WORK ACTIVITIES
Managing Projects and Priorities:
Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
Ensures current systems are in compliance with Company system standards.
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
Creates disk images and performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
Managing Key Stakeholders Expectation:
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times.
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training.
Provides applicable written communications to all the offices Associates from time to time.
Managing Key Process/Documentation:
Is responsible for the maintenance and completion of all established checklists as and when required.
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
#J-18808-Ljbffr



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