This is an IT support group | IT Desktop Engineer

15 hours ago


Singapore This is an IT support group Full time

To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications.
IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software.
Enhanced support for VIP users.
Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users.
Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users.
Asset management support for end user devices by following defined processes.
Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
Onsite support for events such as trade shows or special meetings.
Regular checks for IT Room devices and Meeting Room equipment when required.
Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting.
Job Requirements
Diploma / Nitec in Information Technology, Computer Engineering, Electronics or related field.
1 to 2 years
of desktop support experience.
5 days
work at
Raffles Quay .
MNC work environment.
Salary $2700 - $3100.
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.
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