Senior Desktop Support Engineer
3 weeks ago
Our client, an established asset management firm in Singapore, requires a Senior Trade Floor / Desktop Support Engineer to support their business growth.
Key Responsibilities:
- Deliver superior End User Experience in hardware, software, and networking support in a fast-paced trading environment.
- Provide Level 1 to Level 2 desktop infrastructure support to end users / traders.
- Ensure timely resolution of Bloomberg and Reuters system issues.
- Address other concerns such as network, connectivity, productivity software, remote access, voice infrastructure, messaging, and more.
- Handle user questions, complaints, and problems, tracking and measuring their resolution.
- Offer support on applications / software used by traders.
- Report and escalate problems in a timely manner.
- Troubleshoot and resolve Microsoft Windows desktop environment issues.
- Collaborate with vendors on projects or complex issues.
- Manage user onboarding and offboarding processes.
Qualifications / Requirements:
- Minimum 10 years of experience in desktop support (Level 2).
- At least 5 years of experience in an investment bank or dealing room environment.
- Strong analytical and troubleshooting skills.
- Deep knowledge of the Microsoft Windows desktop environment.
- Excellent communication skills and adaptability in fast-paced environments.
- Familiarity with networking concepts and remote access solutions.
- Strong problem-solving skills.
- Effective communication with business users.
Candidates interested in this role should email their latest resume to subagio@tangspac.com.
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