Senior Desktop Engineer
1 day ago
ITCONNECTUS PTE. LTD. is seeking a highly skilled and experienced Senior Desktop Engineer to join our team.
About the Role:
This is a key position in our organization, responsible for ensuring seamless operation of desktop systems across various platforms including Windows 7, Windows 8.1, and Windows 10. The successful candidate will be expected to provide top-notch technical support, troubleshooting, and maintenance services to ensure business continuity.
Key Responsibilities:
- Installation, upgrade, support, and troubleshooting of Windows operating systems and Microsoft Office software.
- Handling hardware and application support queries, issues reported to the support desk, and escalated to the desktop support engineers.
- Providing user data and application recovery services.
- Troubleshooting and repairing hardware and network connectivity issues.
- Using diagnostic tools to identify problems associated with network connectivity and workstation hardware/software.
- Loading, copying, and customizing operating system configurations for deployment using appropriate tools and methodologies.
- Tracking hardware and software inventory.
- Familiarizing end-users on basic software, hardware, and peripheral device operation.
- Taking ownership and responsibility of queries, issues, and problems assigned to the desktop support engineers.
- Collaborating with vendor support contacts to resolve technical issues within the desktop environment.
- Escalating issues and involving experts wherever required to resolve issues quickly.
- Installing, upgrading, supporting, and troubleshooting printers, computer hardware, and other authorized peripheral equipment.
- Performing general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
- Performing remedial repairs on computers, laptops, printers, and other authorized peripheral equipment.
- Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
- Performing system upgrades, including the installation of new hardware and software.
- Ensuring systems interconnect seamlessly with diverse systems and active directories.
- Documenting incidents, problems, and resolutions for future reference and the knowledge base.
- Customizing desktop hardware to meet user specifications and site standards.
- Providing VIP support.
- Resolving and updating incidents within SLA and informing stakeholders about P1 cases.
- Updating the knowledge base with provided solutions.
- Training and guiding staff on hardware and software usage.
- Assessing the need for system reconfigurations based on request trends and making recommendations.
- Ensuring the security of desktop computers and data by establishing and following access controls.
- Participating in hardware and software reviews and recommending purchases.
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
Salary: SGD 6,500 - SGD 9,000 per month (depending on experience)
Required Skills and Qualifications:
- Extensive experience in desktop engineering, with a focus on Windows operating systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Strong communication and interpersonal skills.
- Knowledge of hardware and software technologies.
- Experience with inventory management and software licensing.
- Ability to document and maintain accurate records.
- Familiarity with industry-standard tools and methodologies.
Benefits:
- A competitive salary package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive benefits package.
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