Desktop Engineer
2 months ago
- Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Provide user data and application recovery
- Providing Remotely support.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Provide VIP support (When required)
- Resolve and update incidents with in SLA and also update stakeholders for P1 cases
Ideally you have
- Min. O-levels or NITEC / Diploma / Degree in Computer Science, Information Technology, Infrastructure Support or related field.
- All candidates with Desktop / IT Support experience (Minimum 6 months of working or internship exp.) or those with related knowledge are all welcome to apply
Tell employers what skills you have
Troubleshooting
Microsoft Office
Windows 10
Hardware
Windows 81
Laptops
Inventory
Active Directory
VIP
Windows 7
Information Technology
Computer Hardware
Application Support
Operating Systems
Windows
Infrastructure Support
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