Desktop Engineer
3 days ago
Desktop Engineer
- Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Provide user data and application recovery
- Troubleshooting and repairing hardware and network connectivity issues.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
- Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
- Performing system upgrades including the installation of new hardware and software.
- Ensuring systems interconnect seamlessly with diverse systems and active directories.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
- Customize desktop hardware to meet user specifications and site standards
- Provide VIP support (Preferred)
- Resolve and update incidents with in SLA and also update stakeholders for P1 cases
- Update KB with solution provided
- Training and guiding staff on the use of hardware and software.
- Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
- Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
- Participating in hardware and software reviews and recommending purchases.
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
Tell employers what skills you have
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Inventory
Active Directory
VIP
Windows 7
Computer Hardware
Windows 8
Application Support
Networking
Operating Systems
Windows
Technical Support
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