Senior Desktop Support Professional
2 days ago
We are seeking an experienced Senior Desktop Support Professional to join our team at ITCAN PTE. LIMITED.
The ideal candidate will have a strong background in desktop support, with expertise in Microsoft Windows 10 and Microsoft Office 365.
Job DescriptionThis is a fantastic opportunity for someone who is passionate about delivering excellent customer service and has a keen eye for detail.
The successful candidate will be responsible for providing first-line technical support to our customers, addressing a range of IT topics and issues.
- Providing prompt assistance to customers, resolving end-user help requests and escalating incidents when necessary.
- Ensuring that software, licenses and operations comply with standards.
The role involves working closely with our internal teams to ensure seamless delivery of services and meeting customer satisfaction and SLA expectations.
RequirementsTo be considered for this role, you will need:
- A minimum ITE/Diploma graduate with 3 years experience in desktop support.
- Minimum 3 years experience in Microsoft Windows 10 and Microsoft Office 365.
- Clear Spoken & Written English.
- Possess at least one (1) of the following certifications or their equivalent: Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, and Microsoft Certified: Azure Security Engineer Associate.
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
- Demonstrate knowledge in the support of workstations, and related components.
You should also possess excellent verbal and written communication skills, good coordination skills, and the ability to prioritize effectively and work with a sense of urgency.
Salary and BenefitsThe estimated salary for this role is SGD $65,000 - $80,000 per annum, depending on experience.
We offer a comprehensive benefits package, including medical insurance, annual leave, and training opportunities.
What We OfferWe provide a dynamic and supportive work environment, with opportunities for career growth and professional development.
If you are passionate about delivering exceptional customer service and have a strong technical background, we would love to hear from you
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