Senior Desktop Support Specialist
3 weeks ago
As a Desktop Support Specialist at JOBLINE RESOURCES PTE. LTD., you will be responsible for providing top-notch support for our IT computing devices. Your key responsibilities will include troubleshooting, resolving technical issues, and ensuring help desk procedures are followed from start to finish. You will also be required to interface with other maintenance vendors for problem reporting and resolution, and perform IT project rollouts as planned by the customer.
Key Responsibilities
• Provide day-to-day support for IT computing devices and troubleshoot technical issues via various channels
• Perform first-level support to resolve technical issues and escalate as necessary
• Ensure help desk procedures are followed for all call and ticketing tracking
• Take ownership of all problems reported to the help desk and interface with vendors for problem resolution
• Perform IT project rollouts as planned by the customer, including new PC purchase and move/change services
Requirements
• Minimum 2 years of experience in administration and support of desktop applications
• Strong understanding of AD, group policy, proxy settings, and Power Excel
• Hardware skills including desktop, laptop, printer, and scanner
What We Offer
Troubleshooting, Windows 10, Hardware, Ticketing, Laptops, Rollout, Accurate Record Keeping, Windows 7, Group Policy, Administration, Windows OS, Vendor Management, Operating Systems, Windows, Excel
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