Desktop Support Specialist
19 hours ago
Job Summary:
The Desktop Support Specialist will provide local and remote desktop support to our clients. This role requires a strong analytical and troubleshooting skills to resolve issues with hardware, software, and application.
Key Responsibilities:
- Provide day-to-day desktop support to clients
- Receive and troubleshoot inbound calls, emails, and tickets
- Document steps performed to resolve challenges
- Work with third-party vendors to remediate complex issues
- Provide timely communication on issue status and resolution
- Install, upgrade, support, and troubleshoot various software and hardware
- Maintain ticket updates for all reported incidents
- Perform general preventative maintenance tasks
- Remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment
Requirements:
- Bachelor Degree or equivalent in Computer Science or related field
- CompTIA A+, Microsoft Certified Professional (MCP) or better
- 1-2 years' experience in Windows Desktop support
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
- Proven analytical, troubleshooting, and problem-solving skills
Additional Information:
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. The ideal candidate will have a strong technical background and excellent communication skills.
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