Desktop Support Specialist

19 hours ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Job Summary:

The Desktop Support Specialist will provide local and remote desktop support to our clients. This role requires a strong analytical and troubleshooting skills to resolve issues with hardware, software, and application.

Key Responsibilities:

  • Provide day-to-day desktop support to clients
  • Receive and troubleshoot inbound calls, emails, and tickets
  • Document steps performed to resolve challenges
  • Work with third-party vendors to remediate complex issues
  • Provide timely communication on issue status and resolution
  • Install, upgrade, support, and troubleshoot various software and hardware
  • Maintain ticket updates for all reported incidents
  • Perform general preventative maintenance tasks
  • Remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment

Requirements:

  • Bachelor Degree or equivalent in Computer Science or related field
  • CompTIA A+, Microsoft Certified Professional (MCP) or better
  • 1-2 years' experience in Windows Desktop support
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
  • Proven analytical, troubleshooting, and problem-solving skills

Additional Information:

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. The ideal candidate will have a strong technical background and excellent communication skills.



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