Desktop Support Specialist
5 days ago
Job Description:
We are seeking a skilled Desktop Support Specialist to join our team at NCS Group. In this role, you will provide top-notch technical support to our clients and play a key part in ensuring their satisfaction.
About the Role:
- Provide desktop support services to users, including receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary.
- Perform imaging and re-imaging tasks, as well as conduct asset inventories.
- Escalate technical issues to 3rd party vendors or resolver groups when appropriate.
- Update incident records and create work instructions as needed.
- Document standards and procedures where necessary.
Your Background:
- You hold a minimum ITE/Diploma degree with at least 1 year of experience in desktop support.
- You have a strong background in Microsoft Windows 10 and Microsoft Office.
- You possess clear spoken and written English communication skills.
- You hold at least one of the following certifications: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, or Microsoft Certified: Managing Modern Desktops.
- Prior IT helpdesk and/or call centre support experience, including remote support, is an added advantage.
- You demonstrate knowledge in workstation support and related components.
- You excel in verbal and written communication, coordination, and time management skills.
About NCS Group:
NCS Group is dedicated to creating extraordinary experiences for millions of people every day. We strive to build a talent-led delivery model that empowers our best people to lead and supports them with the right structure, processes, and tools to deliver top-quality services.
What We Offer:
- A competitive salary range of SGD $45,000 - $65,000 per annum.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A collaborative work environment that fosters teamwork and camaraderie.
- The chance to make a real impact and contribute to our mission to create extraordinary experiences.
Location: This role is based in Singapore.
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