Desktop Support Specialist

5 days ago


Singapore Singtel Full time

Job Description:

We are seeking a skilled Desktop Support Specialist to join our team at NCS Group. In this role, you will provide top-notch technical support to our clients and play a key part in ensuring their satisfaction.

About the Role:

  • Provide desktop support services to users, including receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary.
  • Perform imaging and re-imaging tasks, as well as conduct asset inventories.
  • Escalate technical issues to 3rd party vendors or resolver groups when appropriate.
  • Update incident records and create work instructions as needed.
  • Document standards and procedures where necessary.

Your Background:

  • You hold a minimum ITE/Diploma degree with at least 1 year of experience in desktop support.
  • You have a strong background in Microsoft Windows 10 and Microsoft Office.
  • You possess clear spoken and written English communication skills.
  • You hold at least one of the following certifications: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, or Microsoft Certified: Managing Modern Desktops.
  • Prior IT helpdesk and/or call centre support experience, including remote support, is an added advantage.
  • You demonstrate knowledge in workstation support and related components.
  • You excel in verbal and written communication, coordination, and time management skills.

About NCS Group:

NCS Group is dedicated to creating extraordinary experiences for millions of people every day. We strive to build a talent-led delivery model that empowers our best people to lead and supports them with the right structure, processes, and tools to deliver top-quality services.

What We Offer:

  • A competitive salary range of SGD $45,000 - $65,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A collaborative work environment that fosters teamwork and camaraderie.
  • The chance to make a real impact and contribute to our mission to create extraordinary experiences.

Location: This role is based in Singapore.



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