ICT Desktop Support Specialist

3 weeks ago


Singapore Chapman Freeborn Airchartering Full time

ICT Desktop Support Specialist

Chapman Freeborn Airchartering is seeking an ICT Desktop Support Specialist to join our global team. As a key member of our ICT department, you will be responsible for providing technical support to all users of our ICT system worldwide.

Key Responsibilities

  • Assist the Head of ICT and the ICT Support Supervisor in ensuring an effective ICT service is provided globally.
  • Propose and implement improvements to the ICT infrastructure worldwide.
  • Provide technical support to all users of the company's ICT system worldwide.
  • Keep documentation of all support activities in the Ticketing System.
  • Work with end users to troubleshoot network, hardware, and software issues.
  • Set up and test notebooks, desktops, and computer peripherals.
  • Provide training on effective use of hardware and software for new and existing users of the company's ICT system landscape.
  • Support and expand our office network infrastructure.
  • Maintain and monitor critical business ICT resources.
  • Identify and propose ICT process improvements within the Chapman Freeborn group.
  • Deal with queries and issues arising from use of all handheld devices.
  • Assess functional needs to determine specifications for purchases of software and hardware.
  • Recommend and/or perform upgrades on systems to ensure longevity.
  • Carry out maintenance as required for Desktop systems hardware used in the company.
  • Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

Requirements

  • At least 1-2 years of experience in the field or in a related area.
  • Experience of supporting business IT in a medium-sized network.
  • Network infrastructure skills covering LAN, VPN, firewalls, WIFI, etc.
  • Supporting Windows 10/11 workstations.
  • Remote user support skills.
  • Strong documentation skills and attention to detail.
  • Excellent interpersonal skills and an ability to communicate.
  • CompTIA A+ or CompTIA Network+ Certified.

What We Offer

  • Competitive salary.
  • Comprehensive benefits package.
  • Opportunity to join a global company and be part of a diverse international team.
  • Unlimited access to thousands of courses on LinkedIn Learning platform.


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