ICT Desktop Support Specialist
3 weeks ago
ICT Desktop Support Specialist
Chapman Freeborn Airchartering is seeking an ICT Desktop Support Specialist to join our global team. As a key member of our ICT department, you will be responsible for providing technical support to all users of our ICT system worldwide.
Key Responsibilities
- Assist the Head of ICT and the ICT Support Supervisor in ensuring an effective ICT service is provided globally.
- Propose and implement improvements to the ICT infrastructure worldwide.
- Provide technical support to all users of the company's ICT system worldwide.
- Keep documentation of all support activities in the Ticketing System.
- Work with end users to troubleshoot network, hardware, and software issues.
- Set up and test notebooks, desktops, and computer peripherals.
- Provide training on effective use of hardware and software for new and existing users of the company's ICT system landscape.
- Support and expand our office network infrastructure.
- Maintain and monitor critical business ICT resources.
- Identify and propose ICT process improvements within the Chapman Freeborn group.
- Deal with queries and issues arising from use of all handheld devices.
- Assess functional needs to determine specifications for purchases of software and hardware.
- Recommend and/or perform upgrades on systems to ensure longevity.
- Carry out maintenance as required for Desktop systems hardware used in the company.
- Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
Requirements
- At least 1-2 years of experience in the field or in a related area.
- Experience of supporting business IT in a medium-sized network.
- Network infrastructure skills covering LAN, VPN, firewalls, WIFI, etc.
- Supporting Windows 10/11 workstations.
- Remote user support skills.
- Strong documentation skills and attention to detail.
- Excellent interpersonal skills and an ability to communicate.
- CompTIA A+ or CompTIA Network+ Certified.
What We Offer
- Competitive salary.
- Comprehensive benefits package.
- Opportunity to join a global company and be part of a diverse international team.
- Unlimited access to thousands of courses on LinkedIn Learning platform.
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