ICT Desktop Support Specialist
7 days ago
ICT Desktop Support Specialist
Chapman Freeborn Airchartering is seeking an ICT Desktop Support Specialist to join our global team. The successful candidate will be responsible for providing technical support to all users of our ICT system worldwide, ensuring a healthy IT system and proposing improvements to the ICT infrastructure.
Key Responsibilities
- Assist the Head of ICT and the ICT Support Supervisor in ensuring an effective ICT service is provided globally.
- Propose and implement improvements to the ICT infrastructure worldwide.
- Provide technical support to all users of the company's ICT system worldwide.
- Keep documentation of all support activities in the Ticketing System.
- Work with end users to troubleshoot network, hardware, and software issues.
- Set up and test notebooks, desktops, and computer peripherals.
- Provide training on effective use of hardware and software for new and existing users of the company's ICT system landscape.
- Support and expand our office network infrastructure.
- Maintain and monitor critical business ICT resources.
- Identify and propose ICT process improvements within the Chapman Freeborn group.
- Deal with queries and issues arising from use of all hand-held devices.
- Assess functional needs to determine specifications for purchases of software and hardware.
- Recommend and/or perform upgrades on systems to ensure longevity.
- Carry out maintenance as required for Desktop systems hardware used in the company.
- Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
Requirements
- At least 1-2 years of experience in the field or in a related area.
- Experience of supporting business IT in a medium-sized network.
- Network infrastructure skills covering LAN, VPN, firewalls, WIFI, etc.
- Supporting Windows 10/11 workstations.
- Remote user support skills.
- Strong documentation skills and attention to detail.
- Excellent interpersonal skills and an ability to communicate.
- CompTIA A+ or CompTIA Network+ Certified.
What We Offer
- Competitive salary.
- Comprehensive benefits package.
- Opportunity to join a global company and be part of a diverse international team.
- Unlimited access to thousands of courses on LinkedIn Learning platform.
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