Desktop Support Specialist
1 month ago
We are seeking a highly skilled Desktop Support Specialist to join our team at ANRADUS PTE. LTD. as a Desktop Support Engineer. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities- Technical Support: Provide first/second level contact and problem resolution for customer issues, working closely with our clients to understand their technical needs and deliver solutions that meet their expectations.
- Hardware and Software Support: Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, as well as Cisco Jabber and other authorized desktop applications.
- Network and System Administration: Maintain ticket updates for all reported incidents, perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
- Problem-Solving and Troubleshooting: Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware/software, and other technical issues.
- Education: Bachelor's degree or equivalent in Computer Science or related field.
- Experience: Minimum 1 year of IT experience or equivalent, with a strong background in hardware and software support, network administration, and technical problem-solving.
- Skills: Broad experience in IT, with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms. Proficiency in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems is preferred.
- Competitive Salary: Basic salary up to $3,300 + AWS + Bonus + Transport Allowance.
- Permanent Role: A stable and secure position with opportunities for growth and development.
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