Desktop Support Specialist
1 month ago
We are seeking a skilled Desktop Support Engineer to join our team at ANRADUS PTE. LTD. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.
Key Responsibilities:- Provide first and second-level technical support for customer issues, including troubleshooting and resolving problems with desktop systems, printers, and other hardware.
- Work with third-party vendors to resolve complex technical issues, such as AV problems.
- Communicate effectively with clients to provide timely updates on issue status and resolution.
- Maintain accurate records of all reported incidents and technical support activities.
- Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office, and other authorized desktop applications.
- Support Apple PC users with basic knowledge of Mac operating systems.
- Install, upgrade, and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Bachelor's degree or equivalent in Computer Science or related field.
- Minimum 1 year of IT experience or equivalent.
- Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifications or equivalent will be an added advantage.
- Broad experience in IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
- Experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, or helpdesk ticketing systems is preferred.
Kindly submit your application by clicking the APPLY button or email your resume to Job@anradus.com.sg. Please indicate #66041 on the email subject.
ANRADUS PTE. LTD. values each application and ensures every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
ANRADUS PTE. LTD. | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
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