ICT Support Specialist
3 weeks ago
The ICT Technical Assistant will play a vital role in managing the school's daily ICT operations and processes, supporting the school's 1:1 Personalised Digital Learning Programme with a particular focus on students' Chromebooks.
Responsibilities:
• Manage the school's ICT resources, including inventory and asset management, maintenance of ICT equipment, replacement and condemnation of ICT equipment, and loaning of ICT equipment.
• Update information on the school website and school portals.
• Manage and maintain non-SSOE equipment and devices, e.g. Chromebooks, MacBooks, Windows laptops, projectors and visualisers.
• Manage and monitor students' usage of Chromebooks in the school and maintain whitelist/blacklist via DMA software.
• Provide first-line technical support for students' Chromebook devices and liaise with vendors for repair/collection.
• Provide support for AVA/IT/Live-stream setup during school functions/events.
• Provide ad hoc technical support to staff in the school when necessary.
• Conduct ad hoc IT training for staff and students (when required).
• Conduct stock-taking for all ICT resources (equipment and software) twice yearly.
Requirements:
• GCE 'N' Level Certificate or equivalent and above (education certification may be offset with relevant work experience)
• Good interpersonal, communication, analytical and negotiation skills
• Ability to multitask, work both independently and as a team
• Candidates must have at least 2 years of relevant working experience
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