Desktop Support Specialist
1 day ago
Job Summary:
We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will provide top-notch technical support services to our users.
About the Role
The successful candidate will have a minimum ITE/Diploma graduate with 1 year experience in desktop support and min 1 year experience in Microsoft Windows 10 and Microsoft Office. They will also possess clear Spoken & Written English and at least one of the following certifications: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft Certified: Windows Client; and Microsoft Certified: Managing Modern Desktops.
Key Responsibilities
- Provide exceptional technical support services to users via phone, email or remote tools.
- Perform imaging/re-imaging, asset inventories and technical escalation to 3rd party vendor or resolver groups as needed.
- Update incident records and create/work on work instructions where necessary.
- Document standards and procedures where required.
About You
To be successful in this role, you should possess excellent communication skills, both verbal and written. You should also be able to prioritize tasks effectively and work under pressure to meet deadlines.
About NCS Group
NCS Group is committed to creating extraordinary experiences for our clients and customers. We believe in building a talent-led delivery model to enable our best people to lead and support them with the right structure, processes, and tools.
What We Offer
We offer a competitive salary range of SGD $45,000 - $60,000 per annum, depending on experience. In addition, we provide opportunities for career growth and development, a collaborative work environment and a comprehensive benefits package.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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