Desktop System Support Specialist

4 days ago


Singapore RECRUIT EXPRESS SERVICES PTE. LTD. Full time
Job Description

We are seeking an experienced Desktop System Support Specialist to join our team at Recruit Express Services Pte. Ltd.

As a key member of our IT department, you will be responsible for providing technical support and assistance to end-users within the organization.

You will troubleshoot hardware and software issues, install and configure computer systems and applications, and ensure the smooth functioning of desktop environments.

Additionally, you will help with IT projects and initiatives to improve overall system performance and user experience.

You will respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.

Troubleshooting and diagnosing desktop, laptop, printer, and peripheral device problems are also part of your responsibilities.

You will provide technical assistance for operating systems, applications, and other software tools.

Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards are tasks that require your expertise.

You will install and configure operating systems, software applications, and updates as needed.

Setting up and configuring network printers and other peripherals is also an important aspect of this role.

Routine maintenance tasks such as system updates, patches, and antivirus scans must be performed by you regularly.

You will monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.

Maintaining accurate records of hardware inventory, software licenses, and configurations is crucial for this position.

You will document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

Generating reports on system performance, incidents, and resolutions for management review is another responsibility.

Collaborating with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services is essential for this role.

You will provide training and guidance to end-users on basic IT operations, software usage, and best practices.

Staying updated with emerging technologies and industry trends to contribute to continuous improvement efforts is a key requirement.



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