Service Desk Agent

Position: IT Support Specialist at an Educational InstituteRoles & Responsibilities:Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emailsEscalation, tracking, and resolution of all incident/service requests/problems in a professional and timely mannerMay be required to cover onsite support as and...

Key Responsibilities: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level. Maintain ownership of cases and followup on reported issues until closure and gather...

Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...

The main responsibilities and tasks of this position are listed as, but not limited to the following:Organize and manage the Front Desk Counter with tact and diplomacy. Check VIP/Wedding rooms are blocked for arrival. Check room change book for any room change to follow up. Check and resolve traces. Prepare and tally showrooms available. To monitor for...

CompanyCivil Service ClubDesignationFront Desk ReceptionistDate Listed15 Nov 2023Job TypeEntry Level / Junior Executive Part/TempJob PeriodFlexible Start, For At Least 1 MonthProfessionAdmin / SecretarialIndustrySocial ServicesLocation NameAddress91 Bukit Batok West Ave 2, Singapore 659206MapAllowance / Remuneration$11 hourlyCompany ProfileJob...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

Job descriptionResponsibilities: Provides 24x7 Service Desk support as defined by first response/Tier 1 support.including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/afterduty hours on call/emergency requirements. Shift work is required.CORE COMPETENCIES: Analysing...

This is a 12 months contract assigned to our clientWork Location: Serangoon NorthSalary Range : $2,300-$2,600Shifting Schedule1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)Monday-Sunday (including public holiday)Job Description:Service Desk expereinceResponsible for supporting the IT Help Desk Services organization to...

Purpose:The IT Service Desk is the first point of contact for users for questions, requests, and incidents.The IT Service Desk function: Defines and deploys the ITprocesses and tooling for request, incident, change and problemmanagement for the entire ITfunction and aligns these processes with Operations and Product to aim for a consistent customer...

ROLE OVERVIEW:We are in need of a 1st Level Support who will be the first point of contact for our customers. Your main task is to provide top-notch customer service to address any inquiries, concerns, or complaints they may have. MAIN RESPONSIBILITIES:Responding to incoming calls and reaching out to customers via calls.Handling incoming emails...

Service Desk AnalystJob PurposeDrive to closure for incidents & Service Requests tickets raised.Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.Responsibilities: Diagnose and resolve technical hardware and software issues via call or remote tools. Opens, tracks, and closes trouble tickets; ensuring...

Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.Process...

Process customers' remittance orders at front desk Chinese language (written and spoken) proficiency is essential as our customers are mainly Chinese speaking. Basic English language proficiency is also required. Computer literate As our business involves exchange of difference currencies, being good at calculation is essential Able to work on...

Job Description & RequirementsResponsibilities: 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues with login and mobile app. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper...

Job Scope: Support Change Management, Incident and Problem Management for IT Services (IT Infrastructure, Data Centre Operations, etc) Service desk management including IT Service Request, System Change and Enhancement Prepare and present status report of IT Service delivery performance metrics to stakeholders Manage IT operational risk and issues, system...

Responsible for Information desk activities (including guest queries, information, mail, and messages). Strive to implement the AccorHotels Vision and demonstrate active use of the AccorHotels Values Lead and support all Guest Experience Initiatives within the property. Guest Satisfaction, to ensure guests have a smooth running stay at the hotel. Maintains...

Roles & ResponsibilitiesJob Opportunity: Service Desk Officer (1 Year Contract)Location: Suntec, SingaporeWorking Hours: Office Hours (details to be confirmed)Salary Range: $3,000 - $4,000Contract Type: Contract/OutsourcedKey Responsibilities:Helpdesk Support:First-Level User Problems: Provide helpdesk support by resolving first-level user issues and...

Service Desk EngineerSUMMARY: Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolveable by Service Desk after remote troubleshooting, the incident...

Service Desk | Cert Provided | No experience required | Singaporean only Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first...