Front Desk Agent

2 weeks ago


Singapore PARADOX CLARKE QUAY PTE. LTD. Full time
The main responsibilities and tasks of this position are listed as, but not limited to the following:

  • Organize and manage the Front Desk Counter with tact and diplomacy.
  • Check VIP/Wedding rooms are blocked for arrival.
  • Check room change book for any room change to follow up.
  • Check and resolve traces.
  • Prepare and tally showrooms available.
  • To monitor for Travel Agent group arrival.
  • Ensure all checkin and out procedures are followed.
  • Ensure all reports are completed and distributed in time.
  • Ensure all prearrival activities are done prior to guests' arrival.
  • Update team members with the latest information.
  • Ensure security measures are taken in handling of room keys.
  • Ensure all registration cards are accurate and filled up and saved.
  • To ensure complimentary car park tickets are available. And to communicate with the Security team to prepare new ones.
  • To assist guests on the Kiosk's check in and out.
  • To follow each shift task/ check list to complete all listed tasks in a quality manner.
  • Close cash and bank in at end of the shift before close the shift. Ensure all paperwork is verified by Duty Manager and submit it to finance.
  • To pass over any follow ups to next shift fully.
  • To assist bell service/Concierge on related matters, such as giving directions and offering luggage assistance when required
  • Show good salesmanship when selling rooms to maximize room occupancy at the highest rate.
  • Coordinate with other sections of the Front Office and other departments in the hotel.
  • Liaise with reservation regarding bookings and problems during checkin.
  • Consult or inform departments concerned regarding complaints and follow up with action required.
  • Always follow up with department concern and confirm that the job is completed in the shortest time possible.
  • To refer to Guest Service Executive/Duty Manager if complaints and requests cannot be handled.
  • To report to DM for any missing, non functioning equipment at Reception counter
  • To check and replenish the inroom amenities and stationery keep by Front Office and report to DM for replenishment.
  • To be able to master the skills of switch board to cover a full shift at operator.
  • To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

  • Address incoming and outgoing calls.
  • Taking messages for inhouse guests and internal guests.
  • Programming of wakeup calls.
  • Giving a reminder wake up calls.
  • Sending jobs request from inhouse guests and internal department.
  • Taking reservations for F&B and update in booking system
  • Taking booking for the Spa
  • Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
  • Checking on the television channels.
  • To perform any other duties that may be assigned by the Management.

Main Responsibilities at Executive Lounge:

  • To work at Executive Lounge for Reception and F&B duties, for morning and afternoon shifts when required
  • To perform any other duties that may be assigned by the Management.


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