Front Desk Executive

2 weeks ago


Singapore ACADEMIA PTE. LTD. Full time

Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience.


Responsibilities:

  • Provide general front desk assistance to walkin students and parents
  • Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
  • Assist students and parents with registration and scheduling changes by inputting changes into the student database
  • Assist students and parents with invoicing and payment via credit card or bank transfer
  • Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
  • Provide administrative support to teachers when required, including printing, photocopying, and scanning
  • Perform any other duties as required and assigned by Management

Requirements:

  • Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
  • Past experience in frontfacing customer service is a plus
  • Fulltime: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)

Salary:
$2,800 to $3,300

Keywords:
Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant
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