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Front desk Department Executive

1 month ago

Singapore ACADEMIA PTE. LTD. Full time
Roles & Responsibilities

Academia is looking for full-time Customer ServiceExecutive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.



Responsibilities:

  • Provide general front desk assistance to walk-in students and parents
  • Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
  • Assist students and parents with registration and scheduling changes by inputting changes into the student database
  • Assist students and parents with invoicing and payment via credit card or bank transfer
  • Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
  • Provide administrative support to teachers when required, including printing, photocopying, and scanning
  • Perform any other duties as required and assigned by Management

Requirements:

  • Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
  • Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
  • Past experience in front-facing customer service is a plus
  • Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
  • Off days on Tue and Wed, or Thu and Fri
  • Salary: $3000 to $3,500


Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.


Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant


Tell employers what skills you have

Front Office
Sales
Customer Service Oriented
Microsoft Excel
Customer Experience
Interpersonal Skills
Tuition
Invoicing
Administration
Customer Relationship Management
Data Entry
Customer Acquisition
Cashiering
Communication Skills
Administrative Support
Customer Service
Scheduling
Customer Relations
Hospitality
Customer Service Experience

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