Front Desk Manager

2 weeks ago


Singapore SINGAPORE BUSINESS GUIDE PTE. LTD. Full time

We are currently seeking a highly motivated and experienced Front Desk Manager to join our newly opened Spa/F&B establishment located at Outram Road, Singapore.

As the Front Desk Manager, you will play a key role in ensuring smooth operations and delivering exceptional customer service.


Position:
Front Desk Manager


Job Type:
Full Time


Working Hours:
Shift 1: 11am to 9 pm, Shift 2: 1.30 pm to 10.30 pm


Salary:
SGD2,000 to SGD2,800


Responsibilities:

  • Oversee the daytoday operations of the front desk,ensuring efficient checkin and checkout processes.
  • Supervise and train front desk staff, providing guidance and support to maintain high service standards.
  • Handle customer inquiries, complaints, and requests promptly and professionally.
  • Coordinate with other departments to ensure seamless communication and guest satisfaction.
  • Maintain accurate records and handle financial transactions efficiently.
  • Monitor and manage room availability, reservations, and guest preferences.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Implement strategies to enhance guest experiences and increase customer loyalty.
  • Ensure adherence to all operational policies, procedures, and standards.

Requirements:

  • Proven experience in a similar role, preferably within the hospitality industry.
  • Excellent communication and interpersonal skills to interact effectively with guests and team members.
  • Strong leadership and supervisory abilities to manage a diverse team.
  • Proficiency in Mandarin and English languages for effective communication with Mandarinspeaking customers and colleagues.
  • Exceptional organizational and multitasking skills.
  • High level of professionalism and a wellgroomed appearance.
  • Flexibility to work weekends and rotating shifts.
  • Familiarity with reservation systems and other relevant software is a plus.
  • Valid certification in hospitality or related field is an advantage.
We offer a competitive salary package and the opportunity to be part of a dynamic and growing establishment.

If you are passionate about providing outstanding customer service, possess excellent leadership skills, and thrive in a fast-paced environment, we would love to hear from you.

We appreciate all applicants for their interest, but only those selected for an interview will be contacted.

_Ivan Tan Wai Hong ( _EA

Reg No:

R
Singapore Business Guide Pte Ltd (EA
License No: 21C0641)

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