Bell Service Agent

3 weeks ago

Singapore Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY
Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. Always providing service with a smile.

JOB DUTIES & RESPONSIBILITIES

  • Assisting guests and patrons by opening their car doors in the absence of the Door Service Agent.
  • Maintains the cleanliness and the condition of the Marriott and Singapore's flag and report abnormalities to Bell Captains and Front Office Managers.
Perform daily Concierge and Bell Service duties which includes, but not limited to:
a) Providing hotel guests with information about local attractions,

b) Providing hotel guests with reservations-making at restaurants and attractions,

c) Providing hotel guests with information about services and facilities of hotel,

d) Assisting hotel guests with ground transportation arrangements,

e) Assist arriving and departing guests in a pleasant and respectful manner,

f) Ensures extreme care and attention when handling guests' personal items,

g) Delivery of packages and luggage for internal and external guests,

h) Maintains short-term and long-term luggage storage,

i) Maintains smooth traffic at the Hotel's forecourt in the absence of Doorman

Ensures to utilize the Bell Service Agent Movement Log for all completed guests' j) requests for the day

k) Greet arriving guests and provide direction and escort to the Front Desk

l) Assists departing guests for transportation arrangement or luggage storage requests,

m) Always offering further assistance for all guests

  • Maintain good and consistent co-ordination with Front Desk and Call Centre (At-Your-Service) teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.
  • Attend daily briefing and 15 minutes training.
  • Performing the doorman duties as assigned by Bell Captain or Front Office Managers.
  • Ensure function sheet displayed on notice board is updated in the absence of Bell Captains.
  • Maintain cleanliness and order at the Concierge Counter, Bell Stand and hotel lobby.
  • Deliver messages, mails and parcels to the guest's room and administration offices.
  • Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly. To inform Bell Captain for requisition should operational stocks run low.
  • Understanding of hotel's safety features and procedures.
  • Maintain close and effective communication with other departments.
  • Maintain effective service in line with the Hotel's Corporate Image
a) Company's Grooming Standard

b) Standard Operation Procedures

c) Departmental Policies

d) Corporate Policies

  • Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • Minimum N level qualification.
  • Have some service industries experience for Bell Service Agent.
  • Great communication skills & interpersonal skills.
  • General knowledge of Singapore's city.
  • Willingness to learn.
  • Able to start work within short notice period.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

  • Bell Services Officer

    3 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property...

  • Bell Person

    1 month ago

    Singapore Fairmont Singapore and Swissôtel The Stamford Full time

    Bell PersonSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.Orient guests on the room facilities to facilitate guest use and comfort.Attend to all...

  • Bell Captain

    2 weeks ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...

  • Bell Captain

    2 weeks ago

    Singapore Marriott Full time

    Job Number 24111633 Job Category Rooms & Guest Services Operations Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell...

  • Concierge (Bell-hop)

    3 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La Rasa Sentosa, SingaporeWe are looking for a Concierge (Bell-Hop) to join our teamAs the Concierge (Bell-Hop ), we rely on you to:Provide a personalised guest service Assist guests with their luggage requirements Perform luggage deliveries and collections for guests promptly Provide a friendly and hospitable welcome to our guests upon arrival and a...

  • Supply Chain Executive

    3 weeks ago

    Singapore Fischer Bell Full time

    CompanyFischer BellDesignationSupply Chain ExecutiveDate Listed22 Nov 2023Job TypeEntry Level / Junior Executive Full/PermJob PeriodImmediate Start, PermanentProfessionLogistics / Supply Chain / TransportIndustryWholesale TradeLocation Name1 Corporation Drive, SingaporeAddress1 Corporation Dr, Singapore 619775MapAllowance / Remuneration$2,200 - 2,800...

  • Guest Services Agent

    3 weeks ago

    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    Responsibilities: Facilitate smooth checkins and checkouts for guests. Deliver exceptional front desk services to ensure guest satisfaction. Efficiently assign rooms and handling administrative tasks. Process guest payments with attention to detail and professionalism. Collaborate with bell service and staff management to ensure seamless operations. Serving...

  • Senior Bell Captain

    3 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and...

  • Guest Services Agent

    4 days ago

    Singapore COMO METROPOLITAN SINGAPORE Full time

    COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet...

  • Guest Relations Agent

    3 weeks ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...

  • Guest Relations Agent

    1 month ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...

  • Guest Services Agent

    5 days ago

    Singapore COMO METROPOLITAN SINGAPORE Full time

    COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred...

  • Outdoor Sales Executive

    3 weeks ago

    Singapore FISCHER BELL PRIVATE LTD. Full time

    Responsibilities: Processing of sales orders, delivery orders, and invoices accurately ad timely Communicate and coordinate efficiently with colleagues of all departments ensuring timely order fulfilment Provide feedback on the efficiency of the customer service process. Answer all productrelated questions in a polite manner and addressing queries promptly....

  • Outdoor Sales Executive

    3 weeks ago

    Singapore FISCHER BELL PRIVATE LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Processing sales orders, delivery orders, and invoices accurately and promptlyCommunicating and coordinating efficiently with colleagues from all departments to ensure timely order fulfillmentProviding feedback on the effectiveness of the customer service processResponding to all product-related queries politely and...

  • Butler Service Agent

    3 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest...

  • Butler Service Agent

    1 month ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station....

  • Butler Service Agent

    3 weeks ago

    Singapore Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard...

  • Butler Service Agent

    3 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station....

  • Butler Service Agent

    1 month ago

    Singapore Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard...

  • Customer Service Agent

    3 weeks ago

    Singapore Hawker Pacific Full time

    Summary:Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...