Guest Services Agent

The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external...

SingaporePan Pacific SingaporeRoomsJob Grade:Full-TimeBased on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we...

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express , you will be tasked to:Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions....

Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.Process...

Roles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express, you will be tasked to: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an...

Guest Services Agent are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in the hotel and are...

Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Services employee is responsible for answering all calls within three rings, recording guest's needs, and ensuring an appropriate resolution. The Guest Service employee must exhibit...

Responsibilities: Facilitate smooth checkins and checkouts for guests. Deliver exceptional front desk services to ensure guest satisfaction. Efficiently assign rooms and handling administrative tasks. Process guest payments with attention to detail and professionalism. Collaborate with bell service and staff management to ensure seamless operations. Serving...

Job Number 24099110 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late...

Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

Check in/out for guests- Handle guest's requests & feedback- Handle phone calls- Able to work on rotating shifts including night shift- Good customer service & communication skills

Are you ready to make a difference in people's life this year?Become an exceptional ambassador for Butternut Tree Hotels, SingaporeButternut Tree Hotels, Singapore, is an international hotel brand that offers guests authentic and memorable experiences. As team members, we aim to enhance guests' adventure in Singapore.We provide restful accommodation,...

Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain...

Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay. Key Responsibilities: Check-In/Check-Out: Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and...

Job Summary:We are seeking a highly motivated and customer-focused individual to join our client's team as a Guest Relations Agent/ Officer (Call Centre). In this role, you will play a crucial part in ensuring the smooth operation of daily tasks and delivering exceptional service to their guests.Responsibilities: Address guest inquiries and requests promptly...

Job Number Job Category Rooms & Guest Services OperationsLocation The Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the...

About the JobWe are looking for a detail-oriented Uniform Coordinator to join our team. As a Uniform Coordinator, you will be responsible for sorting and organizing team members' uniforms, maintaining inventory, and providing excellent customer service at the Wardrobe Counter.Roles & ResponsibilitiesSort team members' uniforms and place them on the conveyor...

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred...

Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...