Guest Service Agent/officer
2 weeks ago
Singapore
Pan Pacific Singapore
Rooms
Job Grade:
Full-Time
Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders.
Located in Marina Bay, Pan Pacific Singapore is an international 5-star hotel focused on providing personalised care to travelers.
790 contemporary rooms and suites provide beautiful views of the harbour and city while the hotel's six restaurants and a bar offer a variety of quality global cuisine to guests.
The RoleGuest Services Officer/Agent plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Services Officer/Agent extend from check-ins, check-outs, cashiering and preparing daily reports.
Guest Service Officer/Agent performs their daily duties and tasks to the highest standards at all times as they assist in creating memorable hotel experiences for all guests.
Responsibilities:
- Provide efficient and attentive guest experiences for guests, including checkin, checkout and instay.
- Demonstrate updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy & revenue and use upselling techniques to promote hotel services and facilities.
- Make reservations with a Sales person's mind to sell a topdown approach and match the guest's preferences.
- Anticipate and appreciate the needs of guests to better cater to their needs.
- Always look for alternatives or best solutions to achieve guests' queries/ preferences.
- Communicate any positive and negative guest comments to the Guest Services Executive or Duty Manager.
- Communicate any special requests by guests to the appropriate department, or seek assistance and guidance from the Guest Services Executive or Duty Manager.
- Posses at least 1 year front office experience in the hotel industry.
- Possess at least a GCE 'N', 'O' Levels
- Have a passion for the service industry.
- Good interpersonal and communication skills.
- Can do attitude and able to work in a team
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