Guest Services Agent

2 weeks ago


Singapore PARADOX CLARKE QUAY PTE. LTD. Full time
Roles & Responsibilities

The main responsibilities and tasks of this position are listed as, but not limited to the following:

  • Organize and manage the Front Desk Counter with tact and diplomacy.
  • Check VIP/Wedding rooms are blocked for arrival.
  • Check room change book for any room change to follow up.
  • Check and resolve traces.
  • Prepare and tally show rooms available.
  • To monitor for Travel Agent group arrival.
  • Ensure all check-in and out procedures are followed.
  • Ensure all reports are completed and distributed in time.
  • Ensure all pre-arrival activities are done prior to guests’ arrival.
  • Update team members with the latest information.
  • Ensure security measures are taken in handling of room keys.
  • Ensure all registration cards are accurate and filled up and saved.
  • To ensure complimentary car park tickets are available. And to communicate with the Security team to prepare new ones.
  • To assist guests on the Kiosk’s check in and out.
  • To follow each shift task/ check list to complete all listed tasks in a quality manner.
  • Close cash and bank in at end of the shift before close the shift. Ensure all paperwork is verified by Duty Manager and submit it to finance.
  • To pass over any follow ups to next shift fully.
  • To assist bell service/Concierge on related matters, such as giving directions and offering luggage assistance when required
  • Show good salesmanship when selling rooms to maximize room occupancy at the highest rate.
  • Coordinate with other sections of the Front Office and other departments in the hotel.
  • Liaise with reservation regarding bookings and problems during check-in.
  • Consult or inform departments concerned regarding complaints and follow up with action required.
  • Always follow up with department concern and confirm that the job is completed in the shortest time possible.
  • To refer to Guest Service Executive/Duty Manager if complaints and requests cannot be handled.
  • To report to Duty Manager for any missing, non - functioning equipment at Reception counter
  • To check and replenish the in-room amenities and stationery keep by Front Office and report to DM for replenishment.
  • To be able to master the skills of switch board to cover a full shift at operator.
  • To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

  • Address incoming and outgoing calls.
  • Taking messages for in-house guests and internal guests.
  • Programming of wake-up calls.
  • Giving a reminder wake up calls.
  • Sending jobs request from in-house guests and internal department.
  • Taking reservations for F&B and update in booking system
  • Managing the main email address and response accordingly
  • Taking booking for the Spa
  • Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
  • Checking on the television channels.
  • To perform any other duties that may be assigned by the Management.

Main Responsibilities at Executive Lounge:

  • To work at Executive Lounge for Reception and F&B duties, for morning and afternoon shifts when required
  • To perform any other duties that may be assigned by the Management.

Tell employers what skills you have

Front Office
Training Development
Microsoft Office
Quality Assurance
Housekeeping
Property
Selling
Accounting
Authorization
Transportation
Cashiering
Travel Planning
Diplomacy
Customer Service
Cocktails
Hospitality
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