Guest Service Agent

Found in: Talent SG 2A C2 - 2 weeks ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time
Roles & Responsibilities

JOB SUMMARY

Directly responsible to the Banquet Manager for the performance of all hourly banquet food and beverage servers and is the personal representative of all Singapore Marriott Tang Plaza Hotel to banquet guests. As such, is expected to coordinate all aspects of room or facilities set-up and food and beverage service so that all efforts are directed towards guest satisfaction, the achievement / maintenance of Division Catering Standards and profit maximization.


Also responsible for adhering to all guest contact activities in a cordial, efficient and professional manner at all times. To ensure a safe working environment and where necessary make repair orders with follow-up. To maintain a positive attitude towards the Hotel and the job being performed. To also maintain a cooperative, team-like attitude in working with supervisors and fellow employees to help achieve our common goals of maximizing guest satisfaction and profit margins.


To also cooperate with Banquet Manager to carry out and conduct training for service staff and at all times to represent the Hotel in accordance to company standards of dressing, grooming and hygiene. To contribute to a positive Associate Engagement Survey departmental result by being proactive in all aspects of departmental and interdepartmental issues. To report punctually for work.


DUTIES AND RESPONSIBILITIES

  1. Attends daily BEO meeting and discusses plan of actions for same and next day with Director of Banquet Operations.
  2. Ensure that the department complies with Catering Standard Operation Procedure.
  3. Review menu or service (BEO) with Catering Managers and Banquet Chef on a daily basis.
  4. Communicates any additional set-up requirements with staff.
  5. Coordinates all food requirements with the Kitchen, including accurate counts for preparation and plating.
  6. Coordinates all liquor requirements with the Beverage Controller and Banquet Bar Captain.
  7. Assigns work / functions to Service Staff and Captains.
  8. Maintains up-to-date details on banquet functions and communicate changes to Service staff.
  9. Coordinates with Event Organizers to ensure smooth operations
  10. Responsible for any ongoing training of captains and waiters which is necessary to maintain our standards of service and profit margins.
  11. Responsible for labour costs of all service employees, therefore supervises the scheduling of permanent and part-time employees and review schedules in terms of coverage and adherence to budget guidelines.
  12. Communicates with Catering Managers and Coordinators in obtaining menu guarantees and guests’ comments.
  13. Directly supervises the work of banquet captains and personally observe the performance of service personnel.
  14. Supervises Service personnel to follow Energy Conservation and Accident / Security guidelines for all associates departmental and interdepartmental.
  15. Responsible for setting all types of equipment including Buffet Tables and decoration by always improving Department standards.
  16. Prepare and close function checks including guest signed banquet check and Beverage Requisition Form for the particular function.
  17. Responsible for excellent service standards and maintaining Event Satisfaction Survey to meet the hotel’s goal
  18. Follows Banquet micros checks procedures
  19. Gets accurate head count after guests seating and communicate to involve departments.
  20. Notifies Banquet Manager of any shortages in regards of equipment or personnel.
  21. Checks all function rooms are completely set-up for next functions or as assigned by another captain or Banquet Manager before sign off for the day
  22. In absence of Banquet Manager, perform his duties.
  23. Responsible for checking and maintaining the casual staff grooming standards
  24. Cash/Bank Handling
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
  • To ensure and follow established procedures and compliance as per LSOP guidelines

25.Other duties as assigned by Director of Banquet Operations or Banquet Manager.


JOB REQUIREMENTS

  • Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate, or equivalent
  • Able to cope in a face paced environment
  • Good team player and team builder

We regret that only shortlisted applicants will be notified.


Tell employers what skills you have

Weddings
Decoration
Food and Beverage Safety, Hygiene and Security
Food and Beverage Safety and Hygiene
Property
Hospitality Industry
Wine
Team Player
Hospitality
Team Builder

  • Guest Service Agent

    Found in: beBee jobs SG - 1 week ago

    Singapore Link Hotel Singapore Pte Ltd Full time

    Position Summary: The Guest Service Agent/Executive plays a key role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and...

  • Guest Services Agent

    6 days ago

    Singapore Paradox Clarke Quay Pte. Ltd. Full time

    The main responsibilities and tasks of this position are listed as, but not limited to the following:Organize and manage the Front Desk Counter with tact and diplomacy.Check VIP/Wedding rooms are blocked for arrival.Check room change book for any room change to follow up.Check and resolve traces.Prepare and tally show rooms available.To monitor for Travel...

  • Guest Services Agent

    1 week ago

    Singapore Daisho Development Singapore Pte Ltd Full time

    Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express, you will be tasked to: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate...

  • Guest Services Agent

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as...

  • Guest Services Agent

    1 week ago

    Singapore Bideford House Pte. Ltd. Full time

    COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept...

  • Guest Service Agent

    1 week ago

    Singapore Carlton City Hotel (singapore) Pte. Ltd. Full time

    Job Responsibilities1. Performs the check-in and check-out process in a friendly and efficient manner.2. Performs cashiering duties.3. Responsible for the issuance of guest room keys.4. Performs blocking of rooms.5. Coordinates with Housekeeping team on room status.6. Responsible for updating of guest data and other information in the Opera PMS system.7....

  • Guest Service Agent

    Found in: beBee S SG - 2 weeks ago

    Singapore Link Hotel Singapore Pte Ltd Full time

    Position Summary: The Guest Service Agent/Executive plays a key role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay. Key Responsibilities: Check-In/Check-Out: Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's...

  • Guest Service Agent

    1 week ago

    Singapore Granmil Holdings Pte Ltd Full time

    As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of...

  • Hotel Minibar Guest Service Agent

    1 week ago

    Singapore Marina Bay Sands Pte. Ltd. Full time

    JOB SCOPESummary of Job ResponsibilitiesAs a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.Job ResponsibilitiesResponsible for the...

  • Guest Services Executive

    1 week ago

    Singapore Parkroyal Collection Marina Bay, Singapore Full time

    Job Duties & Responsibilities . Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.. Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.. Maintain current knowledge of hotel products, services, pricing and...

  • Guest Relation Agent/ Officer

    1 week ago

    Singapore Am Recruitment Pte. Ltd. Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our client's team as a Guest Relations Agent/ Officer (Call Centre). In this role, you will play a crucial part in ensuring the smooth operation of daily tasks and delivering exceptional service to their guests.Responsibilities:Address guest inquiries and requests promptly...

  • Guest Service Agent

    1 week ago

    Singapore Singapore Marriott Tang Plaza Hotel Full time

    JOB SUMMARYDirectly responsible to the Banquet Manager for the performance of all hourly banquet food and beverage servers and is the personal representative of all Singapore Marriott Tang Plaza Hotel to banquet guests. As such, is expected to coordinate all aspects of room or facilities set-up and food and beverage service so that all efforts are directed...

  • Guest Services Executive

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full time

    Roles & ResponsibilitiesJob Duties & Responsibilities · Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.· Maintain current knowledge of hotel...

  • Front Office

    1 week ago

    Singapore Reagle Management Holdings Pte. Ltd. Full time

    Job HighlightsBe part of a dynamic team!Career progression opportunitiesHotel is located centrally and near MRTResponsibilitiesAssist guests with check-in and check-out as well as other Guest Service-related duties.Coordinate and work closely with Housekeeping and Facilities team to ensure on the overall quality of guest experience.Assist with any guest's...

  • Guest Relations Agent

    Found in: beBee S SG - 3 weeks ago

    Singapore AM RECRUITMENT PTE. LTD. Full time

    Our esteemed client, a luxury hotel located at the heart of Singapore, is seeking passionate Fresh Graduates to join their Guest Relations team. If you have a passion for hospitality and customer service, we invite you to apply now, and we will arrange a session to share more about the role with you!Responsibility:Greet guests upon arrival and provide a warm...

  • Guest Service Agent/Executive

    1 week ago

    Singapore Hang Huo Investment Pte. Ltd. Full time

    Job DescriptionAble to perform guest check-in/check-out and cashier dutiesEnsure sufficient guest rooms and perform rooms block when necessaryHandling guest inquiries with knowledge and ensure the safety of customersManage customer satisfaction and handle complaints from guestsCoordinating with housekeeping and ensure the workflow is running smoothlyPrepare...

  • Front Office

    Found in: Talent SG 2A C2 - 2 days ago

    Singapore REAGLE MANAGEMENT HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights Be part of a dynamic team! Career progression opportunities Hotel is located centrally and near MRTResponsibilities Assist guests with check-in and check-out as well as other Guest Service-related duties. Coordinate and work closely with Housekeeping and Facilities team to ensure on the overall quality of guest...

  • Front Office

    Found in: beBee S SG - 3 weeks ago

    Singapore Marriott Full time

    Job Number 24061434 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room,...

  • Door Service Agent

    1 week ago

    Singapore Singapore Marriott Tang Plaza Hotel Full time

    JOB SUMMARYBeing the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel's Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest's luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate. Co-ordinate with valet service...

  • Door Service Agent

    Found in: Talent SG 2A C2 - 6 days ago

    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYBeing the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel’s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest’s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate....