Guest Services Agent

The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external...

SingaporePan Pacific SingaporeRoomsJob Grade:Full-TimeBased on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we...

Roles & ResponsibilitiesWe are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the...

Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.Process...

Roles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express, you will be tasked to: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an...

Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Organize and manage the Front Desk Counter with tact and diplomacy. Check VIP/Wedding rooms are blocked for arrival. Check room change book for any room change to follow up. Check and resolve traces. Prepare and tally show rooms...

Roles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express, you will be tasked to: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...

Guest Services Agent are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in the hotel and are...

Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Services employee is responsible for answering all calls within three rings, recording guest's needs, and ensuring an appropriate resolution. The Guest Service employee must exhibit...

Responsibilities: Facilitate smooth checkins and checkouts for guests. Deliver exceptional front desk services to ensure guest satisfaction. Efficiently assign rooms and handling administrative tasks. Process guest payments with attention to detail and professionalism. Collaborate with bell service and staff management to ensure seamless operations. Serving...

Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

Job Number 24099110 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late...

Roles & ResponsibilitiesCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as...

Roles & ResponsibilitiesAre you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options....

Job Description-Warmly welcome and engage all guests visiting the Infinity Pool.-Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds.-Provide exceptional service and create a memorable experience for all guests.-Set up and maintain the available sun beds, ensuring that they are ready for the next...

Roles & ResponsibilitiesMain Responsibilities· To provide a courteous and professional service at all times.· Welcome guests in a friendly, prompt and professional manner.· To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures· To...

Check in/out for guests- Handle guest's requests & feedback- Handle phone calls- Able to work on rotating shifts including night shift- Good customer service & communication skills

Roles & ResponsibilitiesJob ResponsibilitiesAccomplish Day to Day Operations Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction. Up to date of internal...

Are you ready to make a difference in people's life this year?Become an exceptional ambassador for Butternut Tree Hotels, SingaporeButternut Tree Hotels, Singapore, is an international hotel brand that offers guests authentic and memorable experiences. As team members, we aim to enhance guests' adventure in Singapore.We provide restful accommodation,...