Senior IT Support Engineer

2 weeks ago


Singapore INNERGY CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are looking for an experienced and proactive Senior IT Support Engineer for one of our global clients. Reporting to the IT Support Lead, he/she will be the first point of contact for users regarding any IT issues, ensuring a positive customer experience and maintaining effective 24/7 IT service desk services. The ideal candidate should possess a minimum of 5 years of work experience as a technical support engineer, along with excellent communication and interpersonal skills.

Responsibilities:

· Manage daily operations of the IT service desk, supervising the service desk team, representing the team to other stakeholders, and helping to ensure that the IT service desk is constantly developing and improving.

· Analyse performance of IT service desk activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent future problems.

· Provide onsite or remote user support for laptops, corporate mobile phones, business applications, and other devices (e.g., multi-Function printer/copier) in the offices.

· Proactively monitor IT infrastructure performance and suggest improvement plan.

· Manage vendors and assist with IT procurement.

· Responsible for asset management and assist with accurate IT inventory tracking.

· Responsible for monitoring tickets in the IT Service Desk system and ensure compliance to SLA.

· Conduct ad-hoc training to end users and junior IT support engineers.

· Able to do 24x7 standby on rotation basis and provide after-business hours support for urgent escalation from Singapore or regional offices.

Requirements:

· Diploma or bachelor's degree in IT/Computing.

· Minimum 5 years' experience in IT industry; proven work experience as a technical support engineer and demonstrated progressive experience in the supervision of an IT support team.

· Strong technical skills in Microsoft 365 suite of products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.

· Familiar with IT service desk system such as FreshService, ServiceNOW.

· Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certification will have an added advantage.

· Hands-on and strong desktop troubleshooting skills with some level of knowledge on supporting server, cloud, SaaS, network, and security devices.

· Proven track record of developing and providing Service Level Agreements and IT service desk deliverables.

· Strong communication skills, including the ability to be influential and persuasive with stakeholders and c-suites.

· Helpful, able to multi-task, work under pressure with can-do attitude.

To apply, please send your CV to -

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Microsoft Azure
Asset Management
Able To Multitask
Troubleshooting
Customer Experience
CCNA
Laptops
Interpersonal Skills
Inventory
Service Level
Service Desk
Networking
ITIL
ServiceNow
Technical Support

  • Singapore TOTAL IT GLOBAL PTE. LTD. Full time

    Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance...


  • Singapore Opus IT Services Pte Ltd Full time

    Responsibilities: Technical Troubleshooting on I.T hardware and software products (Desktop PC, Laptop, Printers etc) Perform remote troubleshooting using client remote tool Work closely with various IT resolver group to resolve customer software desktop issues Manage server backup tape, monitor backup status Troubleshoot network and WiFi connectivity Asset...

  • IT Support Engineer

    4 weeks ago


    Singapore HI-EX IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime. Install, configure, and maintain computer systems, networks, printers, and other peripherals. Respond to IT support requests via phone, email, and in-person, maintaining a high level of customer service. ...

  • IT Support Engineer

    4 weeks ago


    Singapore HI-EX IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime. Install, configure, and maintain computer systems, networks, printers, and other peripherals. Respond to IT support requests via phone, email, and in-person, maintaining a high level of customer service. ...

  • Av Support Officer

    2 weeks ago


    Singapore Total IT Global Full time

    Perform pre-setup check on A/V system and Microsoft Teams Room ∙ Provide on-site support for MS Teams IP Telephony endpoint, Wireless Presentation equipment and A/V conferencing equipment for Boardroom and Meeting Rooms. ∙ Provide on-site support for MS Teams Live event or Virtual Events. ∙ On-site/Stand-by support for Senior Management meetings. ∙...


  • Central Singapore Total IT Global Full time

    **ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...


  • Singapore PALO IT Full time

    WHO WE ARE:PALO IT is a global innovation and software development company dedicated to helping organizations _craft_ _tech as a force for good_. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16...


  • Singapore JMA Global IT Solutions Sdn. Bhd Full time

    Network Support EngineerResponsibilities: Install Network Hardware and Software for LAN, WAN and wireless network Troubleshoot and Repair Faulty Hardware and Software Maintain Network and System Security Monitor Network Performance and Suggest Improvements to Decision Makers Create and Issue User Profiles to Company Employees Create and maintain...


  • Singapore INNERGY CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an experienced and proactive Senior IT Support Engineer for one of our global clients. Reporting to the IT Support Lead, he/she will be the first point of contact for users regarding any IT issues, ensuring a positive customer experience and maintaining effective 24/7 IT service desk services. The ideal candidate...


  • Singapore INNERGY CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an experienced and proactive Senior IT Support Engineer for one of our global clients. Reporting to the IT Support Lead, he/she will be the first point of contact for users regarding any IT issues, ensuring a positive customer experience and maintaining effective 24/7 IT service desk services. The ideal candidate...


  • Singapore Halcyon Knights Full time

    EUC Support EngineerOur Federal Government Client seeks an EUC Support Engineer to support & deliver EUC technology.You will provide technical guidance to the Service Desk & End user computing team; assist in the delivery of responsive, reliable, & respectful ICT support / service.You will be responsible for mentoring & providing guidance to a...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Deskside Support Engineer (VIP Support)We are looking for experienced full-time senior deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.Job Responsibilities & Requirement:Primary Providing level 2 End User Computing support for VIP users both onsite and remote Well...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Deskside Support Engineer (VIP Support)We are looking for experienced full-time senior deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.Job Responsibilities & Requirement:Primary Providing level 2 End User Computing support for VIP users both onsite and remote Well...


  • Singapore Waterfall Security Solutions Full time

    We are looking for a Senior Product Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of Waterfall Solutions at the customer's site.RESPONSIBILITIESProvide Tier 1-3 level support including reproduction and documentation of system...


  • Singapore OPUS IT Pte Ltd Full time

    1) Primarily responsible for the post sale maintenance of IBM equipment in customer accounts. Preferable experience in Sys I/X/P system.2) Provide accounts with total systems support.3) Acts as the primary technical interface to customers for hardware and software technical support as required by the customer.4) Uses advanced technical expertise to conduct...


  • Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAdvance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.To us,...


  • Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAdvance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.To us,...


  • Singapore PALO IT SINGAPORE PTE. LTD. Full time

    About UsPALO IT is an innovation & agile development company. From Design Research to DevOps, we are in the business of end-to-end development of breakthrough digital experiences. As a community of innovators and developers, we also aim at renewing the way organizations operate, promoting sustainable business agility, user-centricity and open collaboration...


  • Singapore PMSR IT CONSULTANCY PTE. LTD. Full time

    Responsibilities: Design, build and maintain efficient, reusable and reliable C++ code Adapt to the existing code base and be able to own and work on new or existing components Implement new user interface modules to support new features Improve performance for existing user interface elements Debug and fix issues with complex user interface elements...


  • Singapore OPUS IT SERVICES SDN BHD Full time

    Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications to ensure customer satisfaction and service operation are achieved. Conduct installations based on customer's requirements and company specifications, from site inspections...