Desktop Support Engineer

1 week ago

Singapore TOTAL IT GLOBAL PTE. LTD. Full time

Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance support all the way to Green Disposal and data destruction - all under one roof. With 'Nimble', 'Holistic' and 'Innovative' as our core competencies, Total IT Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 112 countries worldwide.

Job Requirements


The IT Engineer shall provide oversight to ensure that information systems and infrastructure are in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards.

The IT engineer shall work on-site and may be required to travel to locations to support meetings or other activities in support of assigned work.

Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.

This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing; configuring and supporting Windows based computers.

In-depth proficiency and knowledge and hands-on experience supporting servers and network technology is also required to be successful in this position.

The incumbent will provide work guidance or orientation for non-routine procedures, complex issues, and implementation

Position Responsibilities

a) Exceptional communication skills.

b) Knowledgeable about current Microsoft Office Suites.

c) Familiar with backup technologies (VEEAM, Crash plan, Veritas NetBackup etc.).

d) Familiar with anti-virus technologies (McAfee ePO / Symantec Endpoint Protection, AV Defender, etc.).

e) Familiar with software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).

f) Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).

g) Familiar with remote access technologies (VPN, dial-up, terminal services).

h) Knowledgeable about current Microsoft Windows operating systems.

i) Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.

j) Experience and skill administering enterprise Microsoft SCCM.

k) Excellent verbal and written communication skills.

l) Self-starter and ability to manage own time effectively.

m) Strong organization skills.

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