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Desktop Support Engineer L1
2 months ago
Role:Desktop Support Engineer
Job description
- Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Provide user data and application recovery
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
- Install,upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Provide VIP support
- Resolve and update incidents with in SLA and also update stakeholders for P1 cases
- Update KB with solution provided
Tell employers what skills you have
UAT
Microsoft Office
Windows 10
Hardware
Windows 81
Outsourcing
Laptops
Inventory
VIP
Windows 7
Computer Hardware
VDA
IT Operations
Tuning
Application Support
Windows
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