Desktop Support Engineer L1

2 months ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Role:Desktop Support Engineer


Job description

  • Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
  • Provide user data and application recovery
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
  • Install,upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Provide VIP support
  • Resolve and update incidents with in SLA and also update stakeholders for P1 cases
  • Update KB with solution provided

Tell employers what skills you have

UAT
Microsoft Office
Windows 10
Hardware
Windows 81
Outsourcing
Laptops
Inventory
VIP
Windows 7
Computer Hardware
VDA
IT Operations
Tuning
Application Support
Windows

  • Singapore U3 Infotech Pte Ltd. Full time

    Desktop Support Engineer (MA)SGD 3600/MonthlyWorking location: Jurong WestDetails:WOG Desktop Support.VVIP Desktop Support for Singapore Customs Director General, Deputy Director General and HODs.The scope of work, not limited to the following, for desktop resource is:Liaise and work with facilities management providers to attend and resolve issues, problems...


  • Singapore ERP21 PTE LTD Full time

    Roles & ResponsibilitiesDuration: 6-months Contract- Either from May to October 2024 or June to November 2024Location: Khoo Teck Puat Hospital, 90 Yishun Central S768828Scope Responsibilities: Verification on uPOS drivers on existing workstation and cable compatibility. Replacement of label printers (Datamax to PD45) for Pharmacy areas. Ensure Training...

  • Desktop Engineer

    1 week ago


    North-East Singapore PERSOLKELLY Full time

    Looking for L1 and L2 Desktop Engineers to support Polytechnic sites for a period of 12 months End User support for Desktop / Laptop / Tablets and AV Equipment. yDesktop Engineer L1 / L2Work Hours: Monday to Friday 8.00am to 5.30pmLocation: Dover and Punggol Sites**Salary Range: $2800 to $3500**Main Duties and Responsibilities: - Situated on site at...


  • Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout usAzqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence...


  • Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout usAzqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence...


  • Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

    Roles & ResponsibilitiesDESKTOP SUPPORT ENGINEER (EUC)MORE INFORMATION:Company: International IT Service Provider MNC [Working location will be fixed at the (end-user, in-house support) Healthcare related organization – Hospital Environment] Opportunity Nature: Contractual Employment (1 Year Contract: Renewable) Working Hours: Monday – Friday (9 AM – 6...


  • Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

    Roles & ResponsibilitiesDESKTOP SUPPORT ENGINEER (EUC)MORE INFORMATION: Company: International IT Service Provider MNC [Working location will be fixed at the (end-user, in-house support) Healthcare related organization – Hospital Environment] Opportunity Nature: Contractual Employment (1 Year Contract: Renewable) Working Hours: Monday – Friday (9 AM...


  • Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

    Roles & ResponsibilitiesDESKTOP SUPPORT ENGINEER (EUC)MORE INFORMATION: Company: International IT Service Provider MNC [Working location will be fixed at the (end-user, in-house support) Healthcare related organization – Hospital Environment] Opportunity Nature: Contractual Employment (1 Year Contract: Renewable) Working Hours: Monday – Friday (9 AM...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities Provide excellent customer service Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. Support on desktops, notebooks, printers, scanners hardware components. Installation, re-installation, troubleshooting and reconfiguration of...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities Provide excellent customer service Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. Support on desktops, notebooks, printers, scanners hardware components. Installation, re-installation, troubleshooting and reconfiguration of...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilitiesProvide excellent customer service Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. Support on desktops, notebooks, printers, scanners hardware components. Installation, re-installation, troubleshooting and reconfiguration of...


  • Singapore I-SERV ASIA PTE. LTD. Full time

    Job overviewKey responsibilities Handles the Helpdesk hotline during office hours. Provides technical support, training, and guidance to users over the phone, remote login, or facetoface. Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues Escalates and coordinates Service...


  • Singapore ITCAN Pte Ltd Full time

    Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role. - Exceptional knowledge of working with Windows/ Linux and Mac OS systems. - Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc. - Experience with various network connections addressing. - Excellent...


  • Singapore Capzen Technologies Full time

    Job Description - IT Desktop Support EngineerRoles and Responsibilities: Responding to client support requests. Contacting clients to find out the nature of the problem. Travelling to the client's location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing...

  • L1 Patching Engineer

    3 months ago


    Singapore Innovatiq Technologies Pte Ltd Full time

    L1 PATCHING ENGINEERDuration: 1 year (starts Apr)Working hours: Any 5 days a week, shift rotation Job Summary: Assist in mainly patching activities (training will be provided)Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etcDeployment, configuration & troubleshooting on end user issuesEvaluate existing...

  • L1 Patching Engineer

    4 weeks ago


    Singapore Innovatiq Technologies Pte Ltd Full time

    L1 PATCHING ENGINEERDuration: 1 year (starts Apr)Working hours: Any 5 days a week, shift rotation Job Summary: Assist in mainly patching activities (training will be provided)Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etcDeployment, configuration & troubleshooting on end user issuesEvaluate existing...

  • Desktop Support

    1 week ago


    Singapore EMBRIO ENTERPRISES PTE. LTD. Full time

    Duties and responsibilities End user computing support including desktop, laptops, printers etc Receive and monitor end user tickets on the system and track progress of incident tickets resolution and updating Provides testing services for the replacement of faulty equipment or parts Perform escalation to Application Team, other 3rd part resolver group where...

  • L1 Support

    1 week ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Requirement Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline 3+ years of experience in IT production operations 1+ years of experience in leading the operations Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middlewareResponsibilities To assist the manager...


  • Singapore ANRADUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionIndustry/ Organization Type: IT / Software Position Title: Desktop Support Engineer (L1 / L2) Working Location: West (Jurong / Tuas) Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM) Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance Duration: Permanent RoleKey ResponsibilitiesProvide...


  • Central Singapore Total IT Global Full time

    **ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...