L1 Patching Engineer

4 weeks ago


Singapore Innovatiq Technologies Pte Ltd Full time

L1 PATCHING ENGINEER

Duration: 1 year (starts Apr)

Working hours: Any 5 days a week, shift rotation

Job Summary:

  • Assist in mainly patching activities (training will be provided)
  • Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc
  • Deployment, configuration & troubleshooting on end user issues
  • Evaluate existing end user computing resources
  • Work with IT infrastructure team and external vendors to resolve user issue
  • Perform routine maintenance and upgrades of end user computing resources
  • Update Desktop Support operations & service desk documentation
  • Ensure procedures, processes and service level are being followed for any service delivery and operations
  • Manage and administer the service desk operations including coordination routing of service or change request
  • Any other duties as assigned

Requirements:

  • Singaporean only
  • Able to commit for 1 year at least
  • Possess a Diploma in IT or equivalent
  • Proficient with desktop operation systems, MS office, Outlook, desktop, notebook hardware & software
  • Experience in supporting desktop migration such as Active Directory and Exchange Migration will be an added advantage
  • Familiar with Service Desk operations, incident, service request and change management process
  • Good interpersonal & communications skills
  • Resourceful, analytical and good problem-solving skill

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