See more Collapse

Incident, Problem, Change

4 weeks ago

Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

JOB DESCRIPTION
About the Role
The manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO’s, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM services delivered to our clients.
Incident, Problem & Change
The role-holder is responsible for the incident, problem, and change management processes across a global organization. This individual will be responsible for ensuring that incidents are resolved in a timely manner, problems are identified and remediated, and changes are managed effectively to minimize disruption to the business. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework.
Key Responsibilities Include:

  • Lead and manage a team of incident, problem, and change management professionals, ensuring that they are trained and equipped to handle incidents, problems, and changes effectively.
  • Develop and implement incident, problem, and change management policies, procedures, and standards that are aligned with industry best practices and organizational objectives.
  • Oversee the identification, prioritization, and resolution of incidents and problems, ensuring that appropriate communication and escalation processes are in place.
  • Ensure that changes are managed effectively, with appropriate testing, approval, and communication processes in place to minimize disruption to the business.
  • Collaborate with other IT teams and stakeholders to ensure that incident, problem, and change management processes are integrated with other IT processes and initiatives.
  • Develop and maintain metrics and reporting mechanisms to measure the effectiveness of incident, problem, and change management processes and identify areas for improvement.
  • Stay abreast of industry trends and best practices related to incident, problem, and change management and apply this knowledge to continuously improve the organization's processes

Server Patching Management
The Server Patching Team Lead is responsible for leading a team of professionals in managing and implementing server patching activities within an organization. This role involves overseeing the team responsible for patching process, coordinating with stakeholders, and ensuring that servers are up to date with the latest security updates and software patches.
Key Responsibilities Include:

  • Lead and manage a team of server patching specialists, providing guidance, support, and mentoring to ensure successful execution of patching activities.
  • Develop and maintain a server patching schedule and ensure adherence to timelines and service level agreements (SLAs).
  • Coordinate with various teams, including system administrators, network engineers, and security teams, to plan and execute server patching activities without impacting production environments.
  • Evaluate and prioritize software patches and updates based on severity, business impact, and vulnerability assessments.
  • Collaborate with stakeholders to define and implement patching strategies and policies that align with industry best practices and organizational requirements.
  • Conduct regular audits and assessments to identify gaps in patch management processes and implement corrective actions as needed.
  • Stay up to date with the latest security vulnerabilities, patches, and software updates relevant to the organization's server infrastructure.
  • Monitor and report on the patching progress, compliance levels, and metrics to management and stakeholders.
  • Provide technical expertise and troubleshooting support to the team during patching activities and critical incidents.
  • Continuously evaluate and improve the server patching process, leveraging automation and other tools to enhance efficiency and minimize human error.

QUALIFICATIONS
Position Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field; Master's degree preferred.
  • 10+ years of experience in incident, problem, and change management, with at least 5 years of experience in a senior leadership role.
  • Experience working in a global organization with a diverse team and customer base.
  • Strong knowledge of ITIL best practices related to incident, problem, and change management.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.
  • Strong leadership skills, with the ability to motivate and inspire a team to achieve organizational objectives.
  • Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Broad know-how of IT (Infrastructure, Applications)
  • Familiarity with IT Service Management toolsets such as ServiceNow

Preferred Position Skills:

  • Experience leading large multi-cultural teams
  • Experience with Organizational Change Management
  • Demonstrated experience with facets of personnel management
  • Demonstrated experience in leading change, with track record of identifying and implementing opportunities to improve operations and performance
  • Promote a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall organization
  • Experience Leading a large geographically diverse matrix organization
  • Ability to operate effectively in a large global organization
  • A Change agent with experience in automation & reliability engineering
  • Proven experience in managing professional teams and dealing with sensitive performance and personal matters in a diplomatic and effective manner
  • Strong organisational, operational planning, management and business skills
  • Travel: Required

Tell employers what skills you have

Change Leadership
Business Stakeholder Management
Change Management
Problem Analysis
Information Systems
problem solving skills
Computer Science
incident management work
Cyber Incident Management
Incident & Problem

We have other current jobs related to this field that you can find below

  • Incident, Problem, Change

    2 weeks ago

    Singapore Chubb Full time

    About the RoleThe manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO's, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM services delivered to our...

  • Incident, Problem, Change

    2 weeks ago

    Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time

    JOB DESCRIPTIONAbout the RoleThe manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO's, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM services...

  • IT Incident, Problem and Change Manager

    2 weeks ago

    Singapore Eames Consulting Full time

    Job Description Our client is a well-established global financial institution and is looking for an IT Operations Manager to join their team due to expansion of business. The IT Operations Manager is responsible for managing and optimizing the organisation's IT systems and infrastructure, ensuring their smooth operation. This role requires expertise in...

  • IT Incident, Problem and Change Manager

    3 weeks ago

    Singapore Eames Consulting Full time

    Job Description Our client is a well-established global financial institution and is looking for an IT Operations Manager to join their team due to expansion of business. The IT Operations Manager is responsible for managing and optimizing the organisation's IT systems and infrastructure, ensuring their smooth operation. This role requires expertise in...

  • IT Incident

    4 weeks ago

    Singapore D L RESOURCES PTE LTD Full time

    Roles & ResponsibilitiesKey Responsibilities• Manages technology incidents impacting Bank's technology group businesses• Work with relevant business & technology group/units to comply with the Incident and Problem Managementprocesses and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,status notification,...

  • IT Incident

    2 months ago

    Singapore D L RESOURCES PTE LTD Full time

    Roles & ResponsibilitiesKey Responsibilities• Manages technology incidents impacting Bank's technology group businesses• Work with relevant business & technology group/units to comply with the Incident and Problem Managementprocesses and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,status notification,...

  • Senior Incident Manager

    2 weeks ago

    Singapore Global bank - Singapore Full time

    Working for Financial institution, you will be part of Service delivery team performing Senior Incident Manager roleAs a Major Incident Manager, you will take ownership of protecting technology services from disruptions, and unplanned service impacts by leading response teams restore services quickly, safely and sustainably.This role offers a rare dual...

  • Major Incident

    2 weeks ago

    Singapore Spring Professional (Singapore) Pte. Ltd. Full time

    Major Incident & Problem ManagerAbout the Role: Permanent / Full time position Senior Manager Level Stability and opportunity to work in a renowned organizationAs Major Incident & Problem Manager, you'll play a critical role and be responsible for managing technology incidents that impact the group businesses. Your expertise will ensure smooth operations,...

  • Incident Manager

    4 weeks ago

    Singapore DXC Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Incident Manager

    1 month ago

    Singapore DXC Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Incident Manager

    1 month ago

    Singapore DXC Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Incident Manager

    4 weeks ago

    Singapore DXC Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Incident Management

    2 weeks ago

    Singapore Argyll Scott MY Full time

    Location:***Singapore***Salary:***Negotiable per month***Job Type:ContractSector: Business TransformationFunction: Information TechnologyContact: Tharnthip LuechaikamStart Date:ASAPExpiry Date: 27 July 2023Job Ref:JNOur client, a respected and renowned brand in the banking industry, is seeking an Event Incident Management (EIM) to join their team. Dynamic...

  • Incident Manager

    2 weeks ago

    Singapore OX CONSULTANCY PTE. LTD. Full time

    **Job Description: - Strong experience in IT service Management and support operation management.- Strong experience oversight or managing outsource / offshore support service delivery structure and operations. Strong experience with ITSM processes across Incident, Problem, Change and Release Management. Strong experience in ServiceNow or other workflow /...

  • Incident Manager

    2 weeks ago

    Singapore CXC Global Full time

    RESPONSIBILITIES In charge of the Technology Operating Center's incident and problem management procedures. Familiar with both onpremises and cloud infrastructure processing. Management oversight and accountability for promptly resolving daily IT operational incidents and problems. Maintains control over connected vendor partners to make sure that service...

  • Vice President, Incident Manager

    2 weeks ago

    Singapore THE JAPAN RESEARCH INSTITUTE, LIMITED Full time

    The RoleThe incumbent will be responsible for incident response from end-to-end, own and drive coordination of incident response and resolution activities, deliver information or decide on the best course of action. When an incident occurs, he/she is expected to provide immediate support, commanding and controlling supporting teams.Responsibilities: Lead the...

  • VP/AVP, SRE Operations

    4 weeks ago

    Singapore DBS Bank Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...

  • Vice President, Incident Manager

    2 weeks ago

    Singapore STELLAR LINK PARTNERS PTE. LTD. Full time

    My client, a system integrator is looking for an Incident Manager (VP) to be based at their top Asian banking client to be part of their growing IT teamRole Lead and coordinate the incident response process from end to end, including:Providing immediate support and commanding and controlling supporting teams during incidents Overseeing the recovery process...

  • Senior Incident Response Analyst

    2 weeks ago

    Singapore TikTok Full time

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Change Manager, Associate

    2 weeks ago

    Singapore JPMorgan Chase Bank, N.A. Full time

    The Technology Change Manager role is responsible for supporting and governing the firm's Change Management process using the Service Now toolset, including recommending and implementing improvements to the process. This position performs quality assurance of technology change as well as cross-LOB change scheduling and collision analysis, including running...