![Eames Consulting](https://media.trabajo.org/img/noimg.jpg)
IT Incident, Problem and Change Manager
3 weeks ago
Our client is a well-established global financial institution and is looking for an IT Operations Manager to join their team due to expansion of business.
The IT Operations Manager is responsible for managing and optimizing the organisation's IT systems and infrastructure, ensuring their smooth operation. This role requires expertise in ITIL practices and hands-on development experience
Key Responsibilities:
- IT Operations Management: Ensure high availability, performance, and security of IT systems.
- ITIL Implementation: Apply ITIL best practices for incident, problem, change, and service level management.
- Development Support: Provide technical guidance to the development team, adhering to best practices, regulatory guidelines, and security protocols.
- Incident and Problem Management: Lead resolution efforts for IT incidents and problems to minimize business impact.
- Change Management: Oversee the planning, testing, and implementation of changes to minimize service disruption.
- Service Level Management: Monitor and report on IT service performance against SLAs, implementing improvements where needed.
- Vendor Management: Manage IT vendor relationships, ensuring compliance with agreements and service expectations.
- Continuous Improvement: Identify and drive process improvements, automation, and optimization for efficiency and cost savings.
Job Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- ITIL certification (Foundation, Practitioner, or higher).
- 8-12 years of IT operations management experience, preferably in banking or financial services.
- Wide exposure to core banking environment
- Hands-on development experience in languages like Java or Python.
- Familiarity with IT security principles and run-the-bank principles.
- Excellent problem-solving, analytical, communication, and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of cloud technology is an added advantage.
-
Incident, Problem, Change
2 weeks ago
Singapore Chubb Full timeAbout the RoleThe manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO's, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM services delivered to our...
-
Incident, Problem, Change
2 weeks ago
Singapore CHUBB ASIA PACIFIC PTE. LTD. Full timeJOB DESCRIPTIONAbout the RoleThe manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO's, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM services...
-
IT Incident, Problem and Change Manager
2 weeks ago
Singapore Eames Consulting Full timeJob Description Our client is a well-established global financial institution and is looking for an IT Operations Manager to join their team due to expansion of business. The IT Operations Manager is responsible for managing and optimizing the organisation's IT systems and infrastructure, ensuring their smooth operation. This role requires expertise in...
-
Senior Incident Manager
2 weeks ago
Singapore Global bank - Singapore Full timeWorking for Financial institution, you will be part of Service delivery team performing Senior Incident Manager roleAs a Major Incident Manager, you will take ownership of protecting technology services from disruptions, and unplanned service impacts by leading response teams restore services quickly, safely and sustainably.This role offers a rare dual...
-
Change Project Manager
2 weeks ago
Singapore Power IT Services Full timeKnowledge and experience: Experience in an international Wholesale Banking environment Good understanding of wholesale banking products, processes and technology solutions Good business analysis and project management experience and skillset BA experience with capability to coordinate, content knowledge on Wholesale Banking payment flow, SWIFT message,...
-
Change Project Manager
2 weeks ago
Singapore Power IT Services Full timeJob Description:Knowledge and experience: Experience in an international Wholesale Banking environment Good understanding of wholesale banking products, processes and technology- solutions Good business analysis and project management experience and skillset BA experience with capability to coordinate, content knowledge on Wholesale Banking payment flow,...
-
Incident Manager
4 weeks ago
Singapore DXC Technology Full timeJob Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...
-
Incident Manager
1 month ago
Singapore DXC Technology Full timeJob Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...
-
Incident Manager
2 weeks ago
Singapore OX CONSULTANCY PTE. LTD. Full time**Job Description: - Strong experience in IT service Management and support operation management.- Strong experience oversight or managing outsource / offshore support service delivery structure and operations. Strong experience with ITSM processes across Incident, Problem, Change and Release Management. Strong experience in ServiceNow or other workflow /...
-
Incident Management
2 weeks ago
Singapore Argyll Scott MY Full timeLocation:***Singapore***Salary:***Negotiable per month***Job Type:ContractSector: Business TransformationFunction: Information TechnologyContact: Tharnthip LuechaikamStart Date:ASAPExpiry Date: 27 July 2023Job Ref:JNOur client, a respected and renowned brand in the banking industry, is seeking an Event Incident Management (EIM) to join their team. Dynamic...
-
Incident Manager
2 weeks ago
Singapore CXC Global Full timeRESPONSIBILITIES In charge of the Technology Operating Center's incident and problem management procedures. Familiar with both onpremises and cloud infrastructure processing. Management oversight and accountability for promptly resolving daily IT operational incidents and problems. Maintains control over connected vendor partners to make sure that service...
-
Major Incident
2 weeks ago
Singapore Spring Professional (Singapore) Pte. Ltd. Full timeMajor Incident & Problem ManagerAbout the Role: Permanent / Full time position Senior Manager Level Stability and opportunity to work in a renowned organizationAs Major Incident & Problem Manager, you'll play a critical role and be responsible for managing technology incidents that impact the group businesses. Your expertise will ensure smooth operations,...
-
Vice President, Incident Manager
2 weeks ago
Singapore THE JAPAN RESEARCH INSTITUTE, LIMITED Full timeThe RoleThe incumbent will be responsible for incident response from end-to-end, own and drive coordination of incident response and resolution activities, deliver information or decide on the best course of action. When an incident occurs, he/she is expected to provide immediate support, commanding and controlling supporting teams.Responsibilities: Lead the...
-
Vice President, Incident Manager
2 weeks ago
Singapore STELLAR LINK PARTNERS PTE. LTD. Full timeMy client, a system integrator is looking for an Incident Manager (VP) to be based at their top Asian banking client to be part of their growing IT teamRole Lead and coordinate the incident response process from end to end, including:Providing immediate support and commanding and controlling supporting teams during incidents Overseeing the recovery process...
-
IT Operations
2 days ago
Singapore Eames Consulting Full timeIT Operations & Change Manager Job Description Our client is a renowned financial services institution and is currently seeking an IT Operations & Change Manager as part of their growth plans in Singapore. Job Responsibilities: • Manage daily IT operations to ensure reliability, performance, and security. • Implement and maintain...
-
VP/AVP, SRE Operations
4 weeks ago
Singapore DBS Bank Limited Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Change Manager, Associate
2 weeks ago
Singapore JPMorgan Chase Bank, N.A. Full timeThe Technology Change Manager role is responsible for supporting and governing the firm's Change Management process using the Service Now toolset, including recommending and implementing improvements to the process. This position performs quality assurance of technology change as well as cross-LOB change scheduling and collision analysis, including running...
-
IT Operations Engineer
2 weeks ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeAs an IT Operations Support Engineer, you will be tasked to provide Technical support to following services such as:Digital Workplace tools (such as Office 365, AD, Zoom, Workspace One- non-exhaustive list) Patch & lifecycle management Identity Management & Security Provide technical support services for Asia and US timezone (shift required)- covering...
-
Change / Release Senior Manager, Alibaba Cloud
2 weeks ago
Singapore Salesforce Full timeJob Category :Products and TechnologyJob Details:About the jobSalesforce is partnering with Alibaba Cloud to offer its core products in China, this is to help support existing multinational customers that want to retain and expand their presence in the GCR and need Salesforce to run in region to meet China regulatory mentorship.The Salesforce on Alibaba...
-
Singapore Mastercard Transpay Full timeMastercard Transpay SingaporePosted 21 hours ago Permanent CompetitiveOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...