Vice President, Incident Manager

2 weeks ago


Singapore STELLAR LINK PARTNERS PTE. LTD. Full time
My client, a system integrator is looking for an Incident Manager (VP) to be based at their top Asian banking client to be part of their growing IT team

Role

  • Lead and coordinate the incident response process from end to end, including:Providing immediate support and commanding and controlling supporting teams during incidents
  • Overseeing the recovery process and establishing a clear chain of authority and responsibility
  • Managing case information and analyzing risks to prevent recurrence
  • Working with technical teams to identify temporary workarounds and estimate time to resolution
  • Documenting events and working with recovery and operations teams to deliver documentation and reporting, and ensure timely resolution
  • Ensuring adherence to processes, policies, and standards
  • Chairing incident and problem review meetings
  • Attending postincident review meetings with the Business Incident Manager to report root causes and preventive measures to senior IT and business management
  • Serve as the key point of contact for coordination and communication for the technology team
  • Take ownership and perform controlled resolution of incidents and problems, working with the Business Incident Manager within defined SLAs
  • Timely determine the severity and impact of incidents, and escalate/communicate to stakeholders
  • Track permanent resolutions and create knowledge bases for future reference
  • Ensure adherence to Incident and Problem Management processes
  • Support and provide inputs to audit, regulatory, and compliance requirements Manage regular reporting and customer satisfaction initiatives to achieve suitable outcomes for all stakeholders

Requirements:

  • Bachelor's degree and 1015 years of experience in a bank or financial institution, including experience in banking operations and technology.
  • Knowledge of ITIL best practices.
  • Ability to make quick and effective decisions, coordinate with other technology teams, and communicate effectively. Experience leading a team and delegating tasks effectively.
Chiam Lee Ping Dayna

Consultant

Reg

No:
R1764404

Stellar

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