Incident Manager

2 weeks ago


Singapore OX CONSULTANCY PTE. LTD. Full time
**Job Description: - Strong experience in
IT service Management and support operation management.

- Strong experience oversight or managing outsource / offshore support service delivery structure and operations.

  • Strong experience with ITSM processes across Incident, Problem, Change and
    Release Management.
  • Strong experience in ServiceNow or other workflow / request management tools.
  • Strong experience / proficient with endtoend Technology spectrum (
    apps and infrastructure ), including common infrastructure (cloud or onprem) and associated control / monitoring tools.
  • Proficient with
    MAS TRM, Outsourcing and TVRA requirement.
  • Good to understand MAS guidelines and banking act.
  • Proficient with regional central banks governance requirement is preferred

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