![Argyll Scott MY](https://media.trabajo.org/img/noimg.jpg)
Incident Management
2 weeks ago
Location:
***
Singapore
***
Salary:***
Negotiable per month
***
Job Type:
Contract
Sector:
Business Transformation
Function:
Information Technology
Contact:
Tharnthip Luechaikam
Start Date:
ASAP
Expiry Date: 27 July 2023
Job Ref:
JN
Our client, a respected and renowned brand in the banking industry, is seeking an
Event Incident Management (EIM) to join their team.
- Dynamic and Collaborative environment
- 12 months Contract position with possibly extendable/convertible/renewable
- Hybrid Working Environment
- The role will be based in Singapore.
Responsibilities include, but not limited to:
- Use of monitoring tools to proactively identify and research potential production incidents.
- Respond to alerts regarding potential production incidents.
- Escalate to advanced support as needed for problem
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
- Perform all environment routing, cycling, and implementation of splash pages.
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
- Develop procedures for trouble shooting and possible resolution of issues.
- Execute procedures reliably and escalate appropriately to solve incidents quickly.
Required Skills:
- Proven team player who can work comfortably in a multicultural environment.
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
- Must be proactive, enthusiastic, flexible, results driven with attention to detail.
- Knowledge of Splunk, Dynatrace, Sitescope, AppviewX, Appdynamics,Tivoli Netcool/WebGUI including some engineering experience
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL/ITSM.
- Ability to work in noncontiguous shifts including the potential for weekend days.
Tharnthip (Bee) Luechaikam
EA Reg No:
R
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.
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