Incident Manager

2 weeks ago


Singapore CXC Global Full time

RESPONSIBILITIES

  • In charge of the Technology Operating Center's incident and problem management procedures.
  • Familiar with both onpremises and cloud infrastructure processing.
  • Management oversight and accountability for promptly resolving daily IT operational incidents and problems.
  • Maintains control over connected vendor partners to make sure that service levels and contractual obligations are maintained when it comes to concluding incidents.
  • Responsibilities include following compliance and auditrelated requirements.
  • Incharge for holding people accountable for prompt resolution of IT service delivery issues.
  • Promotes business conversations that put IT in a position to address ongoing demands from business partners.

QUALIFICATIONS

  • Bachelor's degree or an equal level of experience.
  • IT professional with 3 to 5 of experience in infrastructure, operations, compliance, and/or security.
  • Business analysis and/or project management expertise.
  • Action
- and closure-oriented; focused on results

  • Highly developed organizational abilities, including the capacity to handle multiple tasks at once.
  • The capacity to build and maintain solid connections across the organization.
  • The ability to plan, manage, and complete all parts of assigned tasks autonomously, with appropriate delegation.
  • Business and insurance knowledge.
  • Platform and infrastructure experience in the cloud will be helpful.
  • ITIL certification and experience are preferable.
Why CXC

  • At CXC, you will be part of a global organisation that values innovation, collaboration, and excellence.
  • We offer a competitive salary, a comprehensive benefits package, and exciting career development opportunities
  • Together, we will shape the future of global workforce management_

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