Change Manager, Associate

2 weeks ago

Singapore JPMorgan Chase Bank, N.A. Full time

The Technology Change Manager role is responsible for supporting and governing the firm's Change Management process using the Service Now toolset, including recommending and implementing improvements to the process.

This position performs quality assurance of technology change as well as cross-LOB change scheduling and collision analysis, including running cross-LOB Air Traffic Control processes and meetings for long range planning and scheduling, and near time change review through the Change Approval Board.

This function also liaises with all lines of business and technology teams to provide effective review and management of significant corporate restrictions and blackouts.

You'll be able to put your technology acumen to work as you review technology changes and recommend improved scheduling; thoughtful implementation planning; avoidance of conflicts and improved pre and post validation testing, resulting in more successful change activity with less impact to our customers and clients.

You will evaluate proposals for pre-Authorized change activity and provide support to our technology change owners, including training and development of documentation and job aids.

Advanced knowledge of Service Now and Excel is required; as are strong written, documentary and spoken communication skills. Strong understanding of risk and controls environment as well as Software Delivery Lifecycle, Change and Release processes are required.

This role requires a wide variety of strengths and capabilities, including:

  • Bachelor's Degree in Computer Science, Information Technology or related disciplines
  • Minimum 4 years of experience in Core Python expertise with familiarity in web services and REST API.
  • Knowledge of web Python frameworks is a must, including understanding of ORM libraries, databases, and SQL.
  • Expertise in Service Now with proven experience in supporting transformational and migration activities for this critical firm wide toolset implementation, including QA and UAT testing of functionality within the tool.
  • Experience working on the Service Now platform in Change Management, with experience in workflows; business rules; use of service catalogs and approval models; reporting and dashboards
  • Experience working on the Service Now platform in Change Management, with experience in reporting and dashboards. Experience with Performance Analytics module a plus.
  • Proficiency in reporting/dashboard. Any experience with Cognos, Tableau and QlikView is a plus.
  • Ability to develop process documentation; create firmwide communications and job aids; recommend and measure Change related KPI's; and participate in data mapping to support change reporting analytics.
  • PowerPoint and Excel capabilities are a plus.
  • Understanding of the criticality of data and configuration management to reduce the risk of technology change
  • Understand and articulate in practical usage terms the relationship between Change, Incident and Problem as well as Request, in order to be able to recommend workflows and engagements across the processes
  • Release, SDLC and Change Management experience, including the ability to evaluate Technology change proposals and recommend improvements in quality; scheduling; and conflict analysis
  • Evaluate success of change with an eye towards continual improvement
  • Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
  • Ability to capture business requirements and translate them into effective, sustainable ServiceNow solutions
  • Proven ability to motivate others and lead change.
  • The ability to work under pressure on multiple work stream within demanding project timeframes.
  • Passion for creating solutions with a positive attitude to change.
  • A strong interest in JPMorgan business and business development and good understanding of information technology outside of the core requirements of the role.
  • Expertise in artificial intelligence and machine learning, Agile frameworks or Project Management skills.
  • JavaScript, CSS, HTML. Automation using python scripts is advantageous.
  • Development Knowledge on ServiceNow and programming skills is advantageous
  • May need to work on the weekends as regular shift.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.

In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.

Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're

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