Organizational Change Manager

2 weeks ago


Singapore ZENTACT SYSTEMS PTE. LTD. Full time

Position:
Organizational Change Manager (Practitioner)


Duration:
Permanent


Location:
Singapore

**Company: Technology

Job Purpose:

Support OCM service effort and standalone client engagements as a OCM Practitioner, providing full OCM lifecycle activities and contribute as a thought leader to the development of client's Organizational Change Management ("OCM") Practice.


Position Summary:

This position has two directives; one is to design, execute and serve as a trusted advisor on client engagements (approximately 80%), and the other is to collaborate on the design and ongoing support of the OCM Practice (20%), creative part of the role.


Essential OCM Role Duties:

  • Provide thought leadership internally and to our customers as a OCM Manager/Advisor
  • This role will collaborate with our clients to advise, coach, and lead stakeholders throughout the change lifecycle.
  • Drive business value and benefits realization outcomes through design and management of measurable change management and business transformation outcomes
  • Take responsibility for a large complex migration, liaising with executive stakeholders and managing the demand of business transformation resources
  • Lead and drive OCM activities, align with project management activities, and identify, document and report on account risks and issues (RAID Log)

Detailed OCM Responsibilities:

  • Design the overarching OCM Strategy and Governance
  • Conduct Change Impact Assessments
  • Document key areas of change impacts per stakeholder groups to understand key inputs into building the OCM plans
  • Document current state and future state business processes to understand change impact on individuals and teams
  • Design and execute the Sponsor Roadmap and Coaching Activities
  • Design and execute a Stakeholder Analysis Assessment
  • Conduct stakeholder analysis and communications to obtain awareness, understanding, buyin, and support
  • Develop and deploy user adoption/training tactics to support technology implementations
  • Design and execute the Change Agent/Change Champions Framework
  • Design and execute the Communications and Engagement Plan for an IT system implementation.
  • Create strategic communications materials and campaigns to better inform users of upcoming releases and/or changes to the business and systems environments
  • Design and execute the Resistance Management Plan
  • Design and execute the Coaching Plan
  • Design and execute the Measurement Framework
  • Design and execute the Training Plan
**Client and Team Advisory Skills: - Define activities to support change and transition initiatives, in varying client engagements across multiple industries

  • Provide recommendations that help to adapt to culture changes, business practices, physical environments, roles, responsibilities, policies, and procedures
  • Facilitate presentations to large audiences and executive stakeholders

Minimum Required Qualifications:

  • Minimum of five (5+) years of experience with management consulting or IT consulting firm; or similar industry, with a deep focus on OCM
  • Must have at least one of the technical skills noted
i. Worked on SAP Programs, Project with an emphasis on ECC and S4/Hana

ii.

MS Dynamics 36- Must have and a proven expertise in Organizational Change Management, for full end to end OCM lifecycle of activities.


  • Strong oral and written communication skills that including solid presentation skills
  • Must have solid knowledge in Microsoft Office Suite (Power Apps, Project, Word and Excel)
  • Experience with industry ITSM tools (ServiceNow, Zen Desk, Qualtrics and MS Power BI)

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