Desktop Support Engineer

4 weeks ago

Singapore AZQORE SA SINGAPORE BRANCH Full time
Roles & Responsibilities

About us

Azqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.

Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence and resources made available by Capgemini under our strategic agreement (minority shareholder 20%) and positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Our business has a single purpose: building partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world. We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process. All available in the 11 countries where our user community is active, with a unique system: S2i.



About the job

We are hiring a permanent position of a L1 Destop Support Engineer. Your role includes the folllowing:

  • Manage all incoming IT production issues and requests

o Create tickets if not already created

o Answer and resolve “how to” questions, and issues related to workplace services (desktop /laptop/ VDI/ printer)

o 1st level of troubleshoot for any other incoming request and issue, e.g. Resolve or assign ticket to the relevant 3rdlevel resolver groups

  • Work in conjunction with the Senior Support groups
  • Involve Major Incident Management Team when suspecting a severe issue
  • Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions
  • Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
  • When necessary, liaise with third-party support and PC equipment vendors.
  • Manage stock level and inventory of IT equipment
  • Complete daily/weekly tasks as required
  • Fully document fixes to capture knowledge and contribute in Knowledge management
  • Ability to interpret technical information and present it in simple terms for a less technically aware audience


Job Requirements

  • Min 6 months to 1 year experience in IT role. Fresh graduates are welcome to apply.
  • Strong customer service orientation.
  • Understanding of ITIL processes.
  • Understanding of Service Desk and Deskside procedures and processes.
  • Logical, proven analytical and problem-solving abilities.
  • Excellent communication (Written & Verbal) in English & Interpersonal skills
  • Ability to prioritise workload to best meet customer requirements.
  • Knowledge of PCs, desktop hardware and their internal components.
  • Knowledge of PCs and Information Technology technologies.
  • Experience of working with Remote Control tools.
  • Knowledge of Windows, MS office applications, Outlook, Active Directory, Citrix and VDI.
  • Knowledge of network configuration and protocol.
  • Eagerness to resolve issues.
  • Ability to adapt quickly to an existing, complex environment.
  • Ability to quickly learn new tools, concepts and projects is necessary.
  • Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
  • Flexible to work in “on duty” Shifts (24 x 7).

Tell employers what skills you have

Outlook
Service Orientation
Hardware
Citrix
Active Directory
User Experience
Knowledge Management
Lotus Notes
Information Technology
Windows 2012
Microsoft Windows 10
Skype
Service Desk
Windows
ITIL
Exchange Server
Customer Service
Incident Management

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