Desktop Support Engineer L2
1 week ago
Current salary
Expected Salary
Notice period
DOB
Total desktop experience:
- Passport
- Degree
- Transcripts
- Declaration(kindly fill the attached declaration)
Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible.
to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will
ensure that software, licenses and operations comply with standards.
Responsibilities:
- Ability to guide the team and resolve incident escalated by Desktop Support Engineers in
these more complex issues.
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests
expectations.
- Perform imaging/reimaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
- Min. ITE/Diploma graduate with 3 years experience in desktop support
- Min 3 years experience in Microsoft Windows 10 and Microsoft Office 36
- Clear Spoken & Written English.
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Azure Administrator Associate; and
- Microsoft Certified: Azure Security Engineer Associate.
- Previous IT helpdesk and/or call centre support experience, including providing remote support
- Demonstrate knowledge in the support of workstations, and related components
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency.
- Effectively communicates with teammates and managers.
Exclusively for Malaysian who can join in Singapore.
Thanks, and Best Regards,
Sony Srivastava
Talent Acquisition Executive
ITCAN Pte Limited (Singapore)
Leading Technology... Lasting Relationship...
30 Cecil Street, Prudential Tower, #18-08 Singapore 049712
Mobile Number:
Salary:
$2, $3,000.00 per month
Supplemental pay types:
- Performance bonus
Education:
- Postgraduate Diploma/Certificate (preferred)
Experience:
- Desktop support: 2 years (preferred)
Work Location:
In person
Application Deadline: 22/08/2023
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