Desktop Support Engineer L2

1 week ago


Singapore ITCAN Pte Ltd Full time
I need some of your details

Current salary

Expected Salary

Notice period

DOB

Total desktop experience:

  • Passport
  • Degree
  • Transcripts
  • Declaration(kindly fill the attached declaration)
Job Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible.

to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will

ensure that software, licenses and operations comply with standards.

Responsibilities:

  • Ability to guide the team and resolve incident escalated by Desktop Support Engineers in
confirming the validity of the problem and seeking and researching for known solutions related to

these more complex issues.

  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests
and escalating incidents when necessary to maintain customer satisfaction and SLA

expectations.

  • Perform imaging/reimaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)
Requirement

  • Min. ITE/Diploma graduate with 3 years experience in desktop support
  • Min 3 years experience in Microsoft Windows 10 and Microsoft Office 36
  • Clear Spoken & Written English.
- possess at least one (1) of the following certifications or their equivalent:

  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Azure Administrator Associate; and
  • Microsoft Certified: Azure Security Engineer Associate.
  • Previous IT helpdesk and/or call centre support experience, including providing remote support
via the telephone or using remote tool will be added advantages

  • Demonstrate knowledge in the support of workstations, and related components
  • Good verbal and written communication skills
  • Good coordination skills
  • Ability to prioritize effectively and work with a sense of urgency.
  • Effectively communicates with teammates and managers.

Exclusively for Malaysian who can join in Singapore.
Thanks, and Best Regards,

Sony Srivastava

Talent Acquisition Executive

ITCAN Pte Limited (Singapore)

Leading Technology... Lasting Relationship...

30 Cecil Street, Prudential Tower, #18-08 Singapore 049712

Mobile Number:

Salary:
$2, $3,000.00 per month

Supplemental pay types:

  • Performance bonus

Education:

  • Postgraduate Diploma/Certificate (preferred)

Experience:

  • Desktop support: 2 years (preferred)

Work Location:
In person

Application Deadline: 22/08/2023
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